Store Manager
Yoho Nepal Hospitality Pvt. Ltd.
Total years of experience :12 years, 3 Months
Ensure the company is communicating the right message to attract prospective customers and retain existing ones.
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
Ensure high levels of customers satisfaction through excellent service.
Propose innovative ideas to increase market share.
Follow Company’s SOP’s and make the team follow the same.
Recruit, train, supervise and appraise staff.
Deal with all issues that arise from staff or customers (complaints, grievances etc.)
Maintain statistical and financial records.
Pricing and stock control.
Maximize profit and setting/meeting sales targets.
Prepare promotional materials and displays.
Communicate with head office.
On time delivery of goods to the client.
Develop project scopes and objectives.
Develop a detailed project plan and monitor progress.
Plan resources before starting the Mystery audit project.
Develop schedules for the audit for different branches.
Maintain a record of what has been done in the project and who has been involved in it.
Highlight potential risks and act proactively to resolve issues.
Communicate with the team and ensure all members are on board with delegated tasks.
Conduct regular meetings and discuss regarding the project.
Seek opportunities for improvement and suggest new projects.
Ensuring that all projects are delivered on-time, within scope and within budget.
Ensure client’s satisfaction.
Share feedback with the client for continuous improvement as well as the performance of the whole
project.
Crosscheck the report and send it to the client within the deadline.
Plan, promote and manage staff activities throughout the report development process.
Develop project plan and make schedules for the audit.
Ensure reports are delivered in time.
Manage communication between the staff in the field and office.
Manage project team and divide job responsibilities.
Manage project risk.
Manage the project conflicts.
Interpret data and making actionable recommendations.
Check the accuracy of reports.
Ensuring reports are developed using the most appropriate method and tools available.
Manage the preparation of weekly and monthly progress reports/presentations for the client.
Assisting in establishing / delivering formal reporting arrangements on project progress for the client and
project in accordance with the client requirements.
Prepare, compile and sort documents for data entry.
Check source documents for accuracy.
Verify data and correct data where necessary.
Obtain further information for incomplete documents.
Update data and delete unnecessary files.
Combine and rearrange data from source documents where required.
Enter data from source documents into prescribed computer database, files and forms.
Check completed work for accuracy.
Store completed documents in designated locations.
Maintain logbooks or records of activities and tasks.