DIPU SAM J THOMAS DIPU

desktop support engineer

Mirak Royal Nature

البلد: الإمارات العربية المتحدة - دبي
التعليم: ماجستير, Computer science
الخبرات: 4 years, 5 أشهر

الخبرة العملية

مجموع سنوات الخبرة :4 years, 5 أشهر

desktop support engineer في Mirak Royal Nature

الإمارات العربية المتحدة - دبي
يوليو 2017 إلى فبراير 2019

 CCTV monitor and footage records.
 Remote assistance for PC users at 300 employee platform.
 Installation of VMWare and idea about the purpose.
 Basic Knowledge of Cloud Computing and Security.
 Firewall Configuration and network Switch connectivity.
 Design, create, and implement SQL database systems in simple level based on the end user's requirements.
 Basic work knowledge in MS Dynamic AX to create Purchase order.
 Installation Microsoft Windows Server Operating System along
Maintain, configure, installation, troubleshoot operational issues for server infrastructure.
 Developed Organizational units in Active Directory (AD) and managed user security with group policies
 Managed Microsoft Office 365 package such as Outlook, OneDrive, Skype for Business, SharePoint, Powerpoint, Word and mostly MS Excel.
 Handled all assembly requirements over computer parts.
 New machine assembly for build operating system.
 Printer setup and linking with the server if required for external software’s.
 CISCO VoIP Phone setup and access user directory through application.
 Handled for Network patch panel connectivity.
 Troubleshooting all aspects of computer services including network, WIFI, operating system, MS-office, Internet, desktops, laptops, laser printers, laser scanners, projectors, and other computer hardware and peripherals.
 Installing, configuring, and moving hardware and software components.
 Reporting any misuse of IT resources or potential data security breaches to his/her supervisor to take the suitable action.
 Procure if any IT parts required.
 Organization of IT hardware’s and an asset management system.
 Tracked GPS-fleet movements and made efficiency recommendations.
 Evaluated drivers and performed background checks.
 Coordinate with drivers and finding whether its proper location.
 Prepared weekly and monthly floor plan reports.
 Data entry for Cold Store damaged items.

Administrator في AL BARAKA clearing and forwarding

الإمارات العربية المتحدة - دبي
يناير 2017 إلى يوليو 2017

 Responsible for all on-site aspects of the logistics, supply chain, and customer
Delivery operations. In charge of making sure that each stage of the distribution
The process is progressing on time, on budget and to the right quality standards.
 Handling the documentation clearing and forwarding.
 Makes multiple invoices together for chamber certificate.
 Involved in goods transportation activities.
 IT admin cum logistics.

IT Administrator في EY

الهند - كيرالا
أكتوبر 2011 إلى ديسمبر 2013

 PC/Desktop Support Specialist.
 Demonstrated ability to provide user support by means of remote access tools.
 Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software.
 Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes.
 Documented success in responding all inquiries and tickets in a timely manner.
 Reorganized help desk procedures, shortening response time from 30 to 15 minutes.
 Designed and implemented a new network strategy.
 Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in good user experience.
 L-3 Communications.
 Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
 Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
 Supervise complaint ticketing system and follow timely resolution of all work orders.
 Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
 Recommend and apply solutions, including on-site repair for remote users.
 Provided end-user technological support for computer and LAN related issues.
 Setup, deployed, and maintained of end-user machines.
 Assisted in discovery, research and resolution of technical issues.
 Monitored and responded phone and e-mail requests for technical support.
 Maintained Help Desk specific applications and assisted in refining procedures

it administrator في ernst and young gcc

الإمارات العربية المتحدة - دبي
أكتوبر 2011 إلى سبتمبر 2013

 PC/Desktop Support Specialist.
 Demonstrated ability to provide user support by means of remote access tools.
 Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software.
 Able to configure and use Microsoft Enterprise, Active Directory and IBM Lotus Notes.
 Documented success in responding all inquiries and tickets in a timely manner.
 Reorganized help desk procedures, shortening response time from 30 to 15 minutes.
 Designed and implemented a new network strategy.
 Trained and coordinated activities of 5 help desk personnel, whose efforts resulted in good user experience.
 L-3 Communications.
 Provide support to end users relating to hardware and software, computer applications,
 LAN components and peripherals.
 Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
 Supervise complaint ticketing system and follow timely resolution of all work orders.
 Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software.
 Recommend and apply solutions, including on-site repair for remote users.
 Provided end-user technological support for computer and LAN related issues.
 Setup, deployed, and maintained of end-user machines.
 Assisted in discovery, research and resolution of technical issues.
 Monitored and responded phone and e-mail requests for technical support.
 Maintained Help Desk specific applications and assisted in refining procedures.