DIVYA ANN أبراهام

At NTT DATA, a leading global IT service provider, I contribute to growth through strategic initiatives and fostering meaningful
customer connections.
• Drove growth by aligning sales and marketing strategies to boost revenue, brand awareness, and customer retention.
• Developed and executed marketing plans supporting business objectives and customer engagement.
• Partnered with sales teams to strengthen pipeline development and streamline lead tracking via Salesforce, Power BI.
• Reported to senior leadership, delivering impactful campaigns with tailored content, templates, and calls-to-action.
• Collaborated cross-functional to define target audiences and design engagement strategies that improved satisfaction.
• Led lead generation initiatives, managed CRM data, and optimized conversion through accurate tracking and reporting.
• Conducted performance analysis to identify gaps and implement strategies for campaign effectiveness.
• Managed multi-channel campaigns, leveraging CRM tools like Eloqua and Wrike to oversee design, execution, and
monitoring.

• Identified and pursued new business opportunities, driving strategies to expand market presence.
• Built and maintained strong client and partner relationships to support long-term growth.
• Led cross-functional teams through project planning, execution, and delivery.
• Managed budgets, timelines, and resources to ensure successful project outcomes.
• Collaborated with stakeholders to define requirements and align projects with client expectations.
• Monitored progress and quality, resolving issues, and implementing corrective actions.
• Directed end-to-end project management, ensuring delivery on time, within budget, and meeting defined objectives.

• Acquired new clients and built trusted, long-term relationships through strategic collaboration with Technical, Channel
Partner, and Marketing teams.
• Specialized in ERP, Business Application solutions, Blockchain, Data Science, Process Automation, Business Analytics,
Systems/Storage, and IT Security (NAC, DLP, PAM, IAM, SIEM, SOAR, XDR), including threat detection and management.
• Developed market strategies and product/service goals aligned with client objectives and account growth plans.
• Established executive-level connections within assigned territory to expand opportunities and strengthen market presence.
• Partnered with Pre-Sales, Marketing, and Sales leadership to deliver tailored value propositions.
• Consistently achieved quarterly revenue targets and met all Sales Operations objectives, including funnel development,
CRM compliance, and reporting standards.
• Delivered impactful sales and business presentations to drive client engagement and successful outcomes.
• Maintained high accuracy and attention to detail across all aspects of sales and account management.

• Delivered solution offerings in Digitalization and Automation, including DMS, Blockchain, CCM, BPM, RPA, ERP, and
Software Development.
• Partnered with senior client management, taking full ownership of projects from planning to execution, ensuring alignment
with client expectations.
• Led end-to-end tender processes (RFP/RFQ), including document review, proposal preparation, scheduling, partner
coordination, POCs, effort estimation, and negotiation.
• Drove business development initiatives, identify new opportunities and expand clientbase for assigned products and
services.
• Coordinated with technical and support teams to ensure seamless project implementation and execution.
• Managed client communications, project updates, and payment follow-ups at key milestones.
• Prepared proposals and facilitated project selection meetings to secure successful outcomes.

Document Management System
• Served as Subject Matter Expert for Laserfiche DMS, handling technical and user-level administration.
• Administered Laserfiche servers, database (MSSQL), and RightFax solutions across multiple business units.
• Designed and implemented automated workflows to streamline enterprise processes.
• Delivered end-user training, created user guides, and facilitated communication among staff, management, vendors, and
technology teams.
• Provided technical support, ensuring customer satisfaction and successful outcomes.

• Directed deployment, service delivery, and support for 5+ major projects.
• Developed project plans, defined goals, allocated resources, and ensured on-time completion.
• Led cross-functional teams, assign responsibilities, and manage project communications.
• Documented business rules, designs, test cases, user guides, and meeting outcomes.
• Conducted workshops and requirement gathering sessions to align project objectives.
• Earned strong recognition and recommendations from senior client management.

• Application development and support on Oracle and Unix platforms, maintaining trade reconciliation applications for UK,
US, and APAC back-office operations.
• Served as Subject Matter Expert (SME) and IT Product Manager (ITPM) Delegate.
• Delivered L3 support: estimation, coding, code reviews, unit test preparation, testing, UAT & production releases, root cause
analysis, error database maintenance, quality documentation, change requests (CRs), and managed source code revision
control.
• Acted as Application Lead, overseeing 1st and 2nd level support teams, assisting production support and help desk in issue
resolution.