Divyam Singh

Payroll Processing and Time Keeping
• Excellence at HR operations involving employee-related issues.
• Resolving pay, attendance, leave, and other employee issues within through team coordination, employee
engagement and relations, and software tools. Constantly meeting the SLA and KPI goals and conforming to the laws,
policies, and standards.
• Processing payouts for US-based employees and calculating wages/adjustments as per state/federal regulations.
• Proficient in the use of ADP, MyTime Kronos/UKG, HRIS (USC-Unified Service Portal), Lenel, People Soft/People Portal/Oracle,
Salesforce Panorama, SIM-Ticketing, and other software for payroll processing and for resolving other issues for the
USA employees.
• Participated in projects, which included the launch of new HR management software.
• Resolved customer inquiries while adhering to service-level agreements.
• Guiding and directing junior associates on complex tasks and excelling quality targets.

Customer service and issue resolution.
• Provided customer care and resolved customer-related issues while conforming to standards, policies, KPIs, and SLAs.
• Proficiency in CRM and SIM-Ticketing system for issue resolution.
• Participated in a project implementing a new CRM software.

Management of production, procurement, and quality assurance.
• Utilized ERP (MARG) for operational excellence, BMR, and SOP implementation.
• Management of procurement, packaging, and labelling activities for incoming raw materials and outgoing finished goods.
• Ensured quality production management for eye drops/liquids batches.
• Managed compliance with State/Federal laws with BMR and other documents, and communication.
• ERP-Marg implementation for operations and compliance.

Pharmacy operations and customer service in a hospital setting.
• Managed medicine procurement, stock keeping, stock check (for expired drugs), retail/dispensing, and other
pharmacy management activities.
• Handled customer service, inventory management, and billing.
• Proficient in using pharmaceutical/medicine inventory, billing, and sales management software.

Sales and marketing for clinical services.
• Generated sales for clinical services through client engagement.
• Created market awareness for companys clinical services, products, and clinical tests.
• Regularly meeting doctors/physicians, pharmacists, pathology test center in-charges and other such clients and briefing
them in companys services, for awareness and sales generation.
• Marketing and negations for new pathological test center franchisees establishments.

Site/Operations Management for a construction project.
• Managing a NHAI Highway construction project.
• Participated in on-site production management and regulatory compliance.
• Supervision of outgoing materials, stores, mess, office, incoming supplies, and other site-related activities.