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Divyani Parmod Singh , Customer Service Associate

Divyani Parmod Singh

Customer Service Associate·Professional Security Systems

United Arab Emirates

Bachelor's degree, Computer Applications Development

Work experience

Total years of experience: 9 years, 1 months

Customer Service Associate

July 2025 - Present

Professional Security Systems

Abu Dhabi, United Arab Emirates

July 2025 - Present

Welcomed students, parents, staff, and visitors in a professional manner.
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Assisted visitors with inquiries and directed them to the appropriate departments.
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• Provided front-desk support and ensured a positive first impression of the school.
Communicated clearly with parents, teachers, and administrative staff.
Supported daily school operations and followed institutional procedures.
Helped maintain a calm, organized, and respectful environment.
Company industry:
Private Security Services
Job role:
Customer Service and Call Center

Sales Executive

September 2024 - July 2025

Channelplay Limited

Jalandhar, India

September 2024 - July 2025

Drove sales of Apple mobile devices by delivering expert product demonstrations and
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personalized customer guidance
Consistently achieved and exceeded monthly sales targets across multiple retail counters
Built strong customer relationships, resulting in repeat business and improved brand
loyalty
Ensured premium product display, merchandising, and stock readiness in line with Apple
retail standards
Collaborated with retail staff and store management to enhance brand visibility and
maximize sales opportunities
Company industry:
Marketing
Job role:
Sales

Sales Executive

October 2021 - August 2024

Vigour Mobile India Pvt. Ltd (Vivo Punjab)

Jalandhar, India

October 2021 - August 2024

Assisted customers in selecting the mobile device based on needs and preferences
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Demonstrated product features to enhance customer understanding and engagement
Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable
shopping experience for customers
Collaborated with team members to achieve sales goals and improve customer
satisfaction
Organized merchandise displays to optimize visibility and accessibility for shoppers
Company industry:
Retail & Wholesale
Job role:
Sales

Intern

August 2020 - December 2020

Swaraj Import & Exports

Jalandhar, India

August 2020 - December 2020

Processed invoices and payments efficiently, ensuring accuracy in billing records
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• Reconciled discrepancies in billing statements, enhancing data integrity across systems
Managed customer inquiries regarding billing issues, improving overall client satisfaction
Collaborated with accounting team to streamline month-end closing processes
Company industry:
Training & Education Center
Job role:
Accounting and Auditing

Home Tutor

April 2016 - March 2020

Freelancing

Jalandhar, India

April 2016 - March 2020

Developed personalized lesson plans tailored to individual student needs
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• Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving
skills
Assessed student progress through regular evaluations and feedback sessions
Implemented innovative teaching methods to improve comprehension and retention of
material
Company industry:
Media Production
Job role:
Teaching and Academics

Education

Gurunanak Dev University

May 2023

May 2023

Bachelor's degree, Computer Applications Development

India

Swarash Digital World

December 2019

December 2019

Higher diploma, computer

India

Skills

Social Media
Intermediate
Social Media
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
SALES
Intermediate
SALES
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA INTEGRITY
Intermediate
DATA INTEGRITY
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MERCHANDISING
Intermediate
MERCHANDISING
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Intermediate
Hindi
Expert
Punjabi
Expert