Diya Dinesh

Delivering passenger support across digital, phone, and in-person
channels, including premium and special assistance cases.
Resolving enquiries and complaints, escalating when required, and
ensuring follow-up to resolution.
Ensured communications met during brand values, service quality
standards, and SOP compliance.

Designed and executed wellness, meditation, and awareness programs.
Corresponded with guest speakers and managed event logistics.
Supported outreach, content creation, and digital marketing.
Practicing and promoting Heartfulness meditation.

Identified intern requirements across departments and developed
eligibility criteria.
Researched and shortlisted universities for internship collaborations.
Participated in candidate analysis and screening.
Practiced professional email correspondence and HR documentation
handling.

Enhanced customer interaction and service skills while managing
online product promotion.
Focused on customer satisfaction, communication, and basic
reporting.
Assisted in product promotions and customer engagement, improving
communication and sales support skills.