Information Technology Administrator
Dallah Holding Media
مجموع سنوات الخبرة :8 years, 6 أشهر
Sonic Wall Firewall Administration Review/Analyze firewall logs/Security Assessment Report, modify firewall policies as per requirement, upgrade firewall firmware, maintain firewall configuration backups, etc.
Designed, implement, and manage global network architecture (LAN/WAN, connectivity, etc.)
Administration, support, and configuration of MS Office O365 for staff.
Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions.
Deploy Laptops and desktops using SCCM and WDS imaging systems.
Configuring, administering, and troubleshooting the network infrastructure.
Configuring, managing, securing, and troubleshooting active directory organizational units and group policy.
Managing, securing, and troubleshooting servers and client computers.
Operate and maintain telecommunication system to include Linux operating system, windows server operating system, and Avaya PBX hardware/software.
Support the operations of telephony applications, including call management, workforce/schedule management, and call recording.
Performs biometric system management functions including system setup, installation, monitoring or adding applications, users, and devices, modifying user profiles, resetting passwords, and file system maintenance.
Install, move, add, change, maintain, and/or configure desktop computers, laptop computers, VoIP phones, mobile devices, printers, and other devices, peripherals, or accessories.
Create and maintain knowledge bases with technical documentation about common problems/fixes, computer systems, servers, network layouts, and more.
Documenting processes, as well as backing up and archiving data.
Developing data retrieval and recovery procedures.
Supervising and mentoring IT department employees, as well as providing IT support.
Develop and implement resolutions to identified problems, and follow standard practices and procedures.
Apply advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues.
Analysis and resolution of desktop hardware and software problems.
User and computer account administration and troubleshooting.
Ensure incidents are managed in a timely manner and escalated using the correct procedures.
Knowledge of remote working technologies.
Working knowledge on SCCM, server room environment controls.
Related experience and training in troubleshooting and providing helpdesk support.
User training and asset management (front and back office).
Tracking, control and escalation of ongoing technical and user support issues as part of IT team.
Manage the identification and resolution of problems from incident data.
Manage the scheduling, development, testing and release of all technical bug fixes, patches and change requests.
Responsible for maintaining and updating the inventory of all office equipment, hardware, software and supplies.
Responsible for installation, implementation, and upgrades of internal systems.
Ensure that all requests are processed in a timely manner without affecting online service.
Manage the resolution and escalation of alerts from the monitoring tools.
Provide prompt and efficient problem analysis and solving across all platforms.
Solve, escalate and follow-up users requests (via tickets, email, phone).
Debug and diagnostic moderate difficulty incidents, network issues, requests (level 1-2 support).
Monitored installation projects, ensuring projects were completed on timeline.
Responsible for technical definition and implementation coordination of access projects in Lusail University.
Manage and define tools for network planning and delivery.
Coordinated with technical resource, network and equipment suppliers in performing initial network implementation stages.
Engage with customer technical staff to define their requirements and incorporate the same into the overall network design.
Coordinate with customer technical team and other local stakeholders on identification and acquisition of suitable sites for deployment of equipment aggregation sites.
Provide support to cross-functional teams for all network handover activities.
Coordinating with equipment suppliers and contractors.
Created reports for workflow analysis on project status.
Monitored installation projects, ensuring projects were completed on timeline.
Completed site surveys for all lab and classrooms deployments.
Developed installation/configuration LU for new racks and infrastructure deployments.
Configuration included deploying new branch locations or new network devices in the existing infrastructure.
Expertised with all telecommunications testing equipment from scopes.
Involved with device implementations with Ooredoo team and Project Management team for LU Networks.
Provided technical and detailed network design support for implementation of new client for the Enterprise Network Management.
Staged testing Heat mapping, network coverage, internal and external of internet connectivity.
Created reports for workflow analysis on project status.
Providing internal support for office hardware including servers, PCs and mobile devices.
Continuously improving and keeping up with the IT business needs of the organisation.
Testing and configuring new hardware and software technologies.
Management of Active Directory, Exchange Servers and the deployment of Group Policies.
Management of video conferencing and telecommunications technologies.
Actively resolving problems and issues with computer and server systems to limit work disruptions within the company.
Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot issues and outages.
Ensure security through access controls and backups.
Upgrade systems with new releases and models.
Develop expertise to train staff on new technologies.
Trained users on new software and hardware functionality.
Provided technical support via phone and email for various customers for high severity issues that ranged from addressed problems with software, hardware, and networking.
Upgraded network hardware and software components.
Managed computer networks, hardware, and software: installation, configuration, troubleshooting and access rights issues.
Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
Performed server installs and updates to Server and companies’ proprietary software hardware/network functionality to server/database maintenance.
Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, router, and firewalls.
Manage users and email accounts in Microsoft Windows Server and Microsoft Exchange Server.