دعاء بركات

• Act as a primary business contact for the client to ensure client satisfaction and as a focal point of communication between the Customer, Team Members, HR Dept., Accounting and Administration Dept. in terms of complains, requests, suggestions ...etc.

• Build Long lasting relationships with new clients to encourage new and repeat business opportunities.

• Provide guidance on enhancing existing customers' relationships through insuring that client issues are dealt with in an efficient manner and report problems that might arise with recommending the suitable solutions to tackle them.

• Communicate with customers to get clear on their strategic and financial objectives and hiring needs.

• Provide excellent customer service to accounts, as well as represent client needs and goals within the organization.

•Track and identify prospective candidates using a variety of channels

•Assess candidates to ensure qualification match, cultural fit and compatibility

•Follow up with clients and assist with the candidate’s transition and on-boarding process

•Network and build long-lasting client relationships

•Research and develop recruiting leads

•Follow up for the monthly P.O Creation and Payroll actions for the outsourced candidates.

1. Select & Recruit the best staff that can fit in the organization, increase the efficiency of the organization performance and turn the HR and Recruitment Function to be a profitable function through hiring for outsourcing the resources in customer’s location.
2. Follow the customers’ satisfaction regarding the outsourced hired resources to ensure that they are matching their requirements to keep good relation with our customers. In the meanwhile, communicate with the resources to check their satisfaction which lead to improve their performance in the customers’ location.
3. Ensure the Accuracy of the monthly payroll reports and review all payroll change actions updates on the payroll system.

4. Review the employee balance and insuring it is accurate on the system.

5. Ensure that all employees have bank accounts to get their monthly payroll in their bank accounts.

6. Ensure all new employees after probation period are socially insured.

7. Keep updated records/ files for social insurance.

8. Retain the existing employees & increase their willing & satisfaction to stay in the company by providing them with satisfactory compensation and benefits and having healthy employee relations’ environment through providing the employees with: Follow Systematic and Fair Salary Structure, Providing Medical Care Service, Implementing Incentive Scheme, developing the performance of the new employees and involving the employees in the company vision to increase their involvement.
9. Develop the performance of the new & exist employees through making Training Needs Assessments “ TNA” to make plan for employees’ development process and providing the staff with the required training that develop their performance with beneficial training & through evaluating staff performance .
10. Ensuring the full awareness of the new comers with company profile, policies, systems, benefits and practices in the orientation sessions.
11. Providing effective communication with the employees/ managers for clarity of any updated policies, systems, training required, reporting lines, organization structures, promotions …etc.
12. Ensuring employees satisfaction regarding the effectiveness of handling their requests and answering their Concerns within suitable time.
13. Ensuring that Employees files are completed properly within deadlines.
14. Ensuring that the subscription of the employees for Medical Care Services and the refund process are implemented according to the company policies.
15. Ensuring the efficiency of the process of providing employees with Loans’ benefit and that the implementation according to company policy.
16. Ensuring the availability and delivery of forms required for requesting promotion process, providing accurate data required for the promotion process and keeping records of those data and decision taken.
17. Ensuring the efficiency of the appraisal process regarding the delivery of the accurate appraisal sheets to the different departments, communicating its content to the employees and collecting the filled sheets and fill the required reports according to it.
18. Providing entertainment plans, its budget and ensuring the proper implementation.
19. Providing accurate reports and analysis for the turnover rate and ensuring the smoothness of the resignation process.

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices through:
* Maintains the work structure by updating job requirements and job descriptions for all positions.
* Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
* Prepares employees for assignments by establishing and conducting orientation and training programs.
* Monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
* Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
* Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims.
* Ensures legal compliance by monitoring and implementing applicable human resource Legal requirements.
* Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

1. Select & Recruit the best staff that can fit in the organization & help the organization to perform well.
2. Retain the existing employees & increase their willing & satisfaction to stay in the company by providing them with satisfactory Compensation and Benefits and Having Healthy Employee Relations Environment through providing the employees with: Free Food, free transportation, following the salary structure, rewards good performance and punish for indiscipline, develop the performance of the new employees and involve the employees in the company vision to increase their involvement.
3. Develop the performance of the new & exist employees through providing them with beneficial training & through evaluating management and staff performance through making Training need assessment and make plan for employees development process.


4. Having good relation with different authorities and having good reputation about the company as follows:
A) Follow up with LABOR Force Administration in Mansoura & Cairo.
B) Having good Relation with the different Departments of Damietta port.
C) Having good relation with the governorate
D) Arranging for the company events like Iftar Party and all the
Company Conferences and events.
E) Coordinate with the press to have good article about the company.


5- Managing the contracts and the services that are made between the IMC and the Company as:

(Resident Experts -Trainings -R&D -Reach-Equipment Grant Scheme - Finance -ERP- Cleaner Production and Environment Studies services).