Tele-Sales Team Coach
51Talk Online English Learning Platform
Total years of experience :4 years, 1 Months
• Providing leadership and guidance to the tele-sales team, coaching representatives on effective sales techniques and customer engagement strategies.
• Develop training materials and conduct workshops to enhance team performance and ensure alignment with sales objectives.
• Monitor team performance metrics and provide constructive feedback to drive continuous improvement.
• Collaborate with cross-functional teams to develop sales strategies and initiatives to meet organizational goals.
• Conducted outbound sales calls to potential clients, promoting products and services and generating new business opportunities.
• Demonstrated excellent communication and negotiation skills to effectively close sales and exceed targets.
• Built and maintained strong customer relationships, addressing inquiries and providing tailored solutions to meet their needs.
• Utilized CRM software to manage customer interactions, track sales activities, and generate reports for management review.
• Managed sales activities, including lead generation, client meetings, and product presentations, resulting in increased sales revenue.
• Provided exceptional after-sales service to clients, addressing concerns and ensuring customer satisfaction.
• Collaborated with the marketing team to develop promotional strategies and campaigns to attract new customers and retain existing ones.