Retail Advisor - Store Team Leader
Vodafone Egypt
Total years of experience :4 years, 5 Months
Retail advisor April 2013 - March 2015 Vodafone Egypt
Responsibilities:
-Sell company products and services directly to the customers.
-Act as the customer contact point for their general requests.
-Provide customer feedback to others in the organization.
-Record customer complaints.
-Prepare daily and monthly reports.
-Handle cash and inventory.
Store Team leader
Responsibilities:
-Train and motivate sales stuff and provide all needed support.
-Follow up on sales team activity on daily basis.
-Prepare daily and weekly reports about targets and plans.
-Conduct presentations as required.
-Ensure that all administration tasks are being made.
-Ensure the retail quality standards is being applied
-Analysis customer surveys.
-Weekly brief meetings to ensure that stuff are up to date with the company services and product
-Support in maintaining the store's look & feel standards at all times.
-Lead the staff on a shift-to-shift basis, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
-Achieve the team’s assigned strategic sales targets.
-Monitor the quality of sales & improve the closure rate.
-Ensure proper internal and interdepartmental communication.
-Adherence to all cash operation policies & procedures.
-Consistent feedback in all directions.
-Setting a tailored development plan for each staff member.
-Performing coaching sessions.
-Ensure that VF culture are properly communicated & put in action.
Operation
• Ensure proper handling of opening and closing procedures.
• Maintain the agreed stock level at all times.
• Ensure efficient and smooth day to day operations.
• Ensure the team’s adherence to company’s policies and procedures.
• Ensure accurate and updated filing system.
• Proper team’s scheduling
• Interpreting and implementing quality assurance standards.
• Assisting the director with records, form. revisions and procedures.
• Reviewing quality assurance standards, policies and procedures, and interviewing personnel and customers to evaluate effectiveness of quality assurance program.
• Writing quality assurance policies and procedures.
• Performing audit on all the organization's departments including HR Dept.
• Performing customer surveys.
• Giving training on newly-released and enhanced processes.
• Training customer agents in telephone handling skills.
• Participating in achieving the CMMI L.3.
• Conducting training needs analysis.
• Developing the Annual Training Plan.
• Establishing the Training Capability.
• Handling and conducting the training courses.
• Establishing and maintaining the training records.
• Assessing the training effectiveness.
• Contacting different external training providers to check relevant courses and best offers.