Administration
AL BOOM MARINE
Total years of experience :3 years, 8 Months
Increased sales with excellent customer service levels and developed good relationships with regular customers.
Advise customers on our products.
Maintain visual merchandising as per the brand guidelines.
Achieving store and personal targets.
Delivering the feedback and reports to the manager.
Maintaining stock level.
Issue stock request.
Take in charge of the departments in absence and presence of manager.
Motivating staffs.
Process transactions in a time efficient manner
Demonstrated ability to guide customers from the beginning to end of their sales journey
Communicate current product features and benefits to customers.
Assisted with banking daily cash amounts.
Alshaya Trading Company Dubai, UAE
Next Brand (Sales Assistant - Fashion) Mar 2009 - Feb 2011
• Delivering friendly service, smiling, greeting and making eye contact with every customer that comes to the store.
• Assisting Manager with tasks including ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, resolving staff conflicts, theft prevention and was in charge of the store when manager was not on duty.
• Attracting potential customers by answering products and service questions; suggesting information about other product and services
• Open customers account by recording account information and updating it all the time.
• Planning and giving prices on each product depending on the quantity, sales and demand.
• Resolves product or service problems by clarifying the customers complaint;determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction, follow up to ensure resolution.
• Displaying stocks in an all routive method.
• Increasing Sales with excellent customer service levels and developer good relationships with regular customers and contribute to team effort by accomplishing related results as required.
• Preparing daily, weekly and monthly Sales reports.
• Stock Management by restocking sizes from the stockroom and assisting with Inventory Stock Takes.
• Maintain financial accounts; prepare service reports by collecting and analyzing customer information.
World Wide Courier Mombasa, Kenya
Customer Service Executive Jan2008 -Feb 2009
• Advise customers on payment and transportation methods.
• Examine export and import documents to decide cargo contents.
• Categorize goods into various tariff and fee groups using a tariff coding system.
• Create bill of invoices, lading and other necessary shipping document and decide methods of shipment.
• Direct delivery trucks to marshalling areas or shipping doors and help load and unload goods.
• Record shipping information into computer using scanner, which read barcodes.
• Estimate postal or freight rates and record shipment weights and cost
• Count and examine items received and assess them against invoices and other documents, reject damaged goods, and record shortages.
Computer Skills
• Microsoft Office and Computerized Store Programming
➢ High School Certificates from Tononoka Secondary High School in Mombasa, Kenya Obtained Grade D+
➢ Primary School certificates from Liwatoni Primary School in Mombasa, Kenya obtained Grade B