Group Credit Manager
Supreme Group
Total years of experience :22 years, 4 Months
Reporting to the Director of Finance and responsible for the management of the Credit & Invoicing Department consisting of a high performing team of 15 professionals including:
Key Achievements include:
• Successful customer negotiations with North Atlantic Treaty Organization (NATO), US Government Defense Logistics Agency (DLA), United Nations (UN), German Bundeswehr and other national office.
•Successful customer dealing involving multinational private sector clients in the Food, Non Food & Oil & Gas Sector.
•Improved company receivables and working capital from > 100 to 38 Days Sales Outstanding (DSO)
Accountabilities & Accomplishments
Research on the non payment status of the invoices and also the discrepancies in the invoices, if there are any.
Credit rating, Customer collections, Reporting, Management of DSO etc.
Also handling Tax Write Offs that involves making tax packages, writing them off, making tax reports (collating from a tool called Brio) and also co-ordinating with the tax department in case of any changes that needs to be done.
Certified for consistent performance
Recognized for accomplishing 50 days of outstanding sales
Star of the month for achieving all around performance.
Projects:
Completed White Belt Training.
Member in the 6Sigma Project for reducing the ageing of the invoices in greater than 90 days past due in LSCA.
Handled the portfolio of J.C PENNY’S - Credit Card Services.
Effectively managed Team Meetings and Huddles and used to manage Team’s Call quality reports, leaves, call monitoring.
Have been rewarded for the best performance in call quality, code of conduct, customer feed back.
Establishing business relationship with the CEOs and CTOs of the target clients with ITC Client Relation ship manager.
Managing the campaign for ITC Infotech which is working as overseas software solutions provider(focus solely on client requirements)
Sales responsibilities include representing and introducing ITC Infotech to the firm dealing in software solutions based in U.S.A.
Forecasting of the daily calls as per the targeted clients.
Data entry on the Diallers for the marketing division.