مجموع سنوات الخبرة: 22 سنوات, 0 أشهر
مايو 2021
إلى حتى الآن
Customer service/account manager
في Ecolab - United Arab Emirates
البلد :
الإمارات العربية المتحدة - دبي
Coordinating new leads to Sales team, Onboarding new
customers, addressing customer inquiries, complaint
resolution, service recovery and support to sales team.
Increased efficiency and team productivity by 20%. Managed efficiently customer base of 2500+ customers in
UAE region. Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
customers, addressing customer inquiries, complaint
resolution, service recovery and support to sales team.
Increased efficiency and team productivity by 20%. Managed efficiently customer base of 2500+ customers in
UAE region. Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
ديسمبر 2020
إلى مايو 2021
Volunteer - consultant for global health innovations
في HSR.health
البلد :
الإمارات العربية المتحدة - دبي
As passionate in helping others and making an impact I have
volunteered in being a consultant in Dubai for the Founder
of the US based company, exploring business development
opportunities to accelerate progress towards global health
and infectious disease epidemiology innovations. Developed a proposal for promotion and adjustments of
Flight Safety Index (FSI) to target region leading to the
creation of FSI Project for Airline Industry in UAE .
volunteered in being a consultant in Dubai for the Founder
of the US based company, exploring business development
opportunities to accelerate progress towards global health
and infectious disease epidemiology innovations. Developed a proposal for promotion and adjustments of
Flight Safety Index (FSI) to target region leading to the
creation of FSI Project for Airline Industry in UAE .
نوفمبر 2020
إلى ديسمبر 2020
Freelance event planner and promotion coordinator
في HSR.health
البلد :
الإمارات العربية المتحدة - دبي
Worked on event Sir Anthony Ritossa’s Global Family Office Investment Summits, 13th Global Family Office Investment Summit and
represented HSR. health company
Responsible for every aspect of event planning on selected venue, determining the cost, arranging event services and monitoring
client approval
Coordinated internal resources and third parties/vendors for the flawless execution of project
Collected management requirements and transformed it into project/event pipeline
Executed preparation for the Event booth location and set up, handout materials and documents, presentation, scheduled meetings
with potential prospects
Assisted in the definition of project scope and objectives, booth location and set up, creating handout materials, updating event
schedule and involving all relevant stakeholders and ensuring technical feasibility at location
represented HSR. health company
Responsible for every aspect of event planning on selected venue, determining the cost, arranging event services and monitoring
client approval
Coordinated internal resources and third parties/vendors for the flawless execution of project
Collected management requirements and transformed it into project/event pipeline
Executed preparation for the Event booth location and set up, handout materials and documents, presentation, scheduled meetings
with potential prospects
Assisted in the definition of project scope and objectives, booth location and set up, creating handout materials, updating event
schedule and involving all relevant stakeholders and ensuring technical feasibility at location
أبريل 2019
إلى أغسطس 2020
In flight Supervisor/Manager
في Emirates Airlines
البلد :
الإمارات العربية المتحدة - دبي
Supervising, guiding and motivating my team using interpersonal and team leadership skills.
Managing Crew members during flight including Service recovery, In flight Service, team dynamics, training and development of new
crew members and giving feedback.
Handling customer complaints, providing alternatives and follow up with customer satisfaction and anticipating customer needs and
requirements.
Providing constant feedback on products and services through onboard trials and documenting it via internal reporting system to
the product and development department.
Being one of the Brand Ambassador in a fast-paced multinational environment ensuring safety and satisfaction during the flight by
providing services and medical assistance (First Aid, CPR, AED) to airline customers.
Resolving any problematic issues from services, safety and security, cleanliness as well as demonstrating exceptional communication
to complaint handling.
Investigating customer dissatisfaction through safety and service audits via surveys and personal interactions.
Individual rapport with customers inclusive of promoting onboard products and upgrades, customized and target sales in duty free
products based on each customer profile where I achieved 300% of average monthly sales. Awarded for best quarter duty free
highest sales crew
Managing Crew members during flight including Service recovery, In flight Service, team dynamics, training and development of new
crew members and giving feedback.
Handling customer complaints, providing alternatives and follow up with customer satisfaction and anticipating customer needs and
requirements.
Providing constant feedback on products and services through onboard trials and documenting it via internal reporting system to
the product and development department.
Being one of the Brand Ambassador in a fast-paced multinational environment ensuring safety and satisfaction during the flight by
providing services and medical assistance (First Aid, CPR, AED) to airline customers.
Resolving any problematic issues from services, safety and security, cleanliness as well as demonstrating exceptional communication
to complaint handling.
Investigating customer dissatisfaction through safety and service audits via surveys and personal interactions.
Individual rapport with customers inclusive of promoting onboard products and upgrades, customized and target sales in duty free
products based on each customer profile where I achieved 300% of average monthly sales. Awarded for best quarter duty free
highest sales crew
مايو 2013
إلى أبريل 2019
Premium class Flight Attendant
في Emirates Airlines
البلد :
الإمارات العربية المتحدة - دبي
Worked as a Cabin Crew in economy and premium business class.
Being one of the Brand Ambassador in a fast-paced multinational environment ensuring safety and satisfaction during the flight by
providing services to airline customers.
Resolving any problematic issues from services, safety and security, cleanliness as well as demonstrating exceptional communication
to complaint handling.
Investigate customer dissatisfaction through safety and service audits via surveys and personal interactions.
Providing constant feedback on products and services through onboard trials and documenting it via internal reporting system to
the product and development department.
Brand Ambassador for business promotions and international Skywards programs for customer loyalty and repeated business.
Ensuring that all elements of safety and service are consistently delivered on every flight, ensuring customer personal safety and
comfort is consistently maintained throughout their journey.
Guiding and supporting new recruits and junior cabin crew in their roles and responsibilities to help promote teamwork and
consistency.
Being one of the Brand Ambassador in a fast-paced multinational environment ensuring safety and satisfaction during the flight by
providing services to airline customers.
Resolving any problematic issues from services, safety and security, cleanliness as well as demonstrating exceptional communication
to complaint handling.
Investigate customer dissatisfaction through safety and service audits via surveys and personal interactions.
Providing constant feedback on products and services through onboard trials and documenting it via internal reporting system to
the product and development department.
Brand Ambassador for business promotions and international Skywards programs for customer loyalty and repeated business.
Ensuring that all elements of safety and service are consistently delivered on every flight, ensuring customer personal safety and
comfort is consistently maintained throughout their journey.
Guiding and supporting new recruits and junior cabin crew in their roles and responsibilities to help promote teamwork and
consistency.
يناير 2011
إلى مايو 2013
Operational Manager, Finance operations
في Privredna Banka Zagreb
البلد :
كرواتيا
08/2011 - 04/2013, Zagreb, Croatia
Privredna banka Zagreb d.d. is one of Croatia's top banks
Managed over 200 key accounts in Operational department, Finance operations
Developed and updated instructions and procedures for back office brokerage and treasury department
Trained, instructed, and supervised back office team, observed team competencies, performing prevention of identified risks,
preparing daily reports and financial statements, reporting directly to Director of operational department
Managed process of all treasury transactions such as foreign exchange deals, money market deposits, derivatives and bonds and
authorizing settlements and confirmation processing and accounting
Privredna banka Zagreb d.d. is one of Croatia's top banks
Managed over 200 key accounts in Operational department, Finance operations
Developed and updated instructions and procedures for back office brokerage and treasury department
Trained, instructed, and supervised back office team, observed team competencies, performing prevention of identified risks,
preparing daily reports and financial statements, reporting directly to Director of operational department
Managed process of all treasury transactions such as foreign exchange deals, money market deposits, derivatives and bonds and
authorizing settlements and confirmation processing and accounting
يناير 2008
إلى يناير 2011
Expert Associate
في Privredna Banka Zagreb
البلد :
كرواتيا
Administration and support
Receiving, controlling and performing data entry from business documentation and timely conducting financial and non - financial
transactions
Resolving complaints of internal and external clients and monitoring open items in the business books on a daily basis, balancing
financial data and preparing reports at the request of internal and external clients
Initiating and participating in the improvement of IT support and business processes and development and updates of instructions
and procedures
Receiving, controlling and performing data entry from business documentation and timely conducting financial and non - financial
transactions
Resolving complaints of internal and external clients and monitoring open items in the business books on a daily basis, balancing
financial data and preparing reports at the request of internal and external clients
Initiating and participating in the improvement of IT support and business processes and development and updates of instructions
and procedures
يناير 2002
إلى يناير 2008
Reception, protection and guard services officer
في AKD Zastita ltd
البلد :
كرواتيا
Reorganized and centralized client database, reduced waiting time by 80% in regular client authorization card process
Screened new customers and service workers in government institution; Firearms licensed and worked on Access Control systems,
CCTV systems
Part of Security and Physical protection team on Big Events, Sport and Concerts
Worked as a contractor at Ministry of Finance and Croatian Monetary Institute
Screened new customers and service workers in government institution; Firearms licensed and worked on Access Control systems,
CCTV systems
Part of Security and Physical protection team on Big Events, Sport and Concerts
Worked as a contractor at Ministry of Finance and Croatian Monetary Institute
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