Account Manager
Total Advertising Co.
Total years of experience :13 years, 2 Months
• Write and present business proposals to established and prospective clients
• Meet clients to discuss their advertising needs and negotiate details of marketing campaigns
• Keep projects on budget and move efficiently through objectives
• Develop all documentation, schedules and instructions for creative team and operation team
• Monitor and track campaigns to determine effectiveness and determine future changes
• Effectively manage multiple simultaneous projects.
• Ensure stocks are maintained
• Maintain positive business relationship with clients and vendors
• Managing the account's budget and invoicing the client
• Prepare/Submit final report on the events/campaigns
• Ensured outstanding customer care at all times
• Maintained a friendly, cheerful and courteous demeanour at all times
• Courteously and accurately answered inquiries from potential guests and accepted hotel reservations
• Responded to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Used suggestive selling techniques to sell room nights, increase occupancy and revenue
• Supervised daily shift process ensuring all team members adhere to standard operating procedures.
• Trained, direct the work of, resolved issues/problems and coached/counseled the front desk team members to ensure a quality operation.
• Resolved customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Built strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Took responsibility in the absence of the Duty Manager / Front office manager