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Dominique Rizk, Operation Manager

Dominique Rizk

Operation Manager·IDW Innovative Design Works

Bahrain

Bachelor's degree, BS in CCE Computer and Communications Engineering

Work experience

Total years of experience: 16 years, 11 months

Operation Manager

October 2017 - Present

IDW Innovative Design Works

Manama, Bahrain

October 2017 - Present


Leading the planning and execution of large-scale commercial and fit-out projects valued at multi-million SAR, ensuring quality, timeline, profitability and client satisfaction.

Managing full project lifecycle from design development, procurement, construction, to handover. Coordinating cross-functional teams of engineers, designers, and contractors.

Overseeing all contractual aspects including negotiation and billing closure.

Maintaining accurate cost control and optimizing procurement protocols.

Spearheading bid and RFQ processes,

Identifying and securing new business opportunities.

Handling branch operations in Khobar and Bahrain, including market analysis, lead generation, sales team guidance.

Developing and maintaining strong relationships with key clients, contractors, and suppliers, ensuring effective communication and collaboration throughout the project lifecycle.

Implementing quality control procedures that align with client expectations.

Monitoring project performance, identifying potential risks and challenges and implementing proactive solutions that mitigate issues and ensure project success.

Driving innovation in design and construction methodologies and leveraging technology.

Company industry:
Construction & Building
Job role:
Construction and Building

AREA MANAGER

January 2011 - December 2016

SERVCORP

Khobar, Saudi Arabia

January 2011 - December 2016

Market Entry & Expansion: Orchestrating the successful launch of the Al Khobar operation, reporting directly to the CEO, and strategically doubling business size through the opening of a second branch.

Market Education & Awareness: Promoting the benefits of virtual and serviced offices, and flexible workspaces in the KSA market.

Operational Excellence: Optimizing operations across both Al Hugayet Tower & Al Khobar Gate generating enhanced sales, revenues, and profitability.

Facility & Team Management: Managing all aspects of facility maintenance, ensuring a premium environment, while leading team employment, training, and development efforts, fostering a culture of high performance and customer satisfaction.

Strategic Marketing & Lead Generation: Developing and executing targeted marketing campaigns and lead generation strategies, leveraging online and offline channels.

Client Acquisition & Retention: Consistently securing high-value client transactions, negotiation of favorable contract terms, and ensuring accurate billing processes, while upholding exceptional customer service standards.

P&L Management: Overseeing P&L responsibilities for the Khobar area, budget management, cost control, while maximizing profitability to ensure sustainable growth.

Stakeholder Management: Cultivating strong relationships with landlords, vendors, and local authorities towards smooth operations and compliance with all relevant regulations.

Innovation & Service Enhancement: Seeking continuous opportunities that innovate and enhance the company's service offerings.

Company industry:
Real Estate

ASSISTANT MANAGER

November 2007 - January 2010

AVIS Rent a Car–

Beirut, Lebanon

November 2007 - January 2010

Managed sales, online reservations, rental lease agreements, and billing.

Overseeing a fleet of 50 vehicles, ensuring mechanical service and readiness.

Assisting with day-to-day responsibilities, expense control, vehicle service, team management, and schedule planning.

Company industry:
Motor Vehicle Passenger Transport

Education

AUST American University of Science and Technology

June 2010

June 2010

Bachelor's degree, BS in CCE Computer and Communications Engineering

Lebanon

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

Final Project : Military Miscile Operating on Water Pressure equipped with night vision camera with live broacast to the military base

AUST American University of Science and Technology

February 2010

February 2010

Diploma, CCNA 4 Certificate – Cisco Certified Network Associate for the fourth level degree

Lebanon

GPA (percentage): 90%

GPA (percentage): 90%

Cisco Certified Network Associate for the fourth level degree

Skills

Portal Applications
Expert
Portal Applications
Expert
Billing Systems
Expert
Billing Systems
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Outlook
Expert
Outlook
Expert
MS Word
Expert
MS Word
Expert
MS Outlook
Expert
MS Outlook
Expert
MS Power Point
Expert
MS Power Point
Expert
CARPRO Billing Software
Expert
CARPRO Billing Software
Expert
MS Excel
Intermediate
MS Excel
Intermediate
Microsoft CRM - Client Relationship Management
Expert
Microsoft CRM - Client Relationship Management
Expert
OTIIS - Accounts Billing Software
Expert
OTIIS - Accounts Billing Software
Expert
Team Hiring & Trainning
Expert
Team Hiring & Trainning
Expert
Marketing: Social Media, Google PPC, Newspapers
Expert
Marketing: Social Media, Google PPC, Newspapers
Expert
Closing Sales, Proposals & Negotiation
Expert
Closing Sales, Proposals & Negotiation
Expert
Quotations & Proposals
Expert
Quotations & Proposals
Expert
Billing & Accounts' Managment
Expert
Billing & Accounts' Managment
Expert
Facility & Property Managment
Expert
Facility & Property Managment
Expert
Microsoft Lync
Expert
Microsoft Lync
Expert
Maintenance Contracts Assignments
Expert
Maintenance Contracts Assignments
Expert
Cost Saving Initiatives
Expert
Cost Saving Initiatives
Expert
Issuing Leases Contracts
Expert
Issuing Leases Contracts
Expert
Hunting New Locations & Market Survey Pricing
Expert
Hunting New Locations & Market Survey Pricing
Expert
Knowledgeable in Building Operational Systems
Expert
Knowledgeable in Building Operational Systems
Expert
Business Operation & Management
Expert
Business Operation & Management
Expert
Overlooking Maintenance Contracts
Expert
Overlooking Maintenance Contracts
Expert
Workflow Management
Expert
Workflow Management
Expert
Marketing - SEOs - PPC - News Paper Ads
Expert
Marketing - SEOs - PPC - News Paper Ads
Expert
Management & Leadership
Expert
Management & Leadership
Expert
P & L Management
Expert
P & L Management
Expert
Portal Applications
Expert
Portal Applications
Expert
Billing Systems
Expert
Billing Systems
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Outlook
Expert
Outlook
Expert
OPERATIONS
Intermediate
OPERATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
French
Intermediate
Arabic
Expert
Greek
Beginner

Memberships

Scout

Scout Member | Group Leader

June 1993

Green Peace

Social Supporter - Financial Supporter

March 2001

Training and Certifications

Certifications
Solutions Network Administration, Cisco Networks Scheme 1&2
Siemens Systems & Telephone Switching & DSL
CCNA 4 Certificate – Cisco Certified Network Associate

Training
 Head Office training in Sydney Australia for two consecutive years: Business planning, customer se
Head Office Servcorp | Sydney Australia
Dec 2012
Siemens Systems & Telephone Switching in addition to DSL
OGERO | National Lebanese Telephone Provider
Jan 2010
 ITS, IT Solutions Network Administrator, Cisco Networks Scheme 1&2
ITS | IT Company
Jul 2008
CCNA
AUST | American University of Science and Technology
Oct 2009

Hobbies

  • Playing musical instruments
  • Photography
  • Racing & Mechanics
  • Travelling, Sight seeings & Souvenirs collection
  • Old Houses