Operation Supervisor
The Planners
Total years of experience :16 years, 8 Months
August 2016 - Present: Kahramaa Awareness Park (KAP) Operation Supervisor ‘The Planners, Event Management’ - Doha, Qatar
• Overseeing the Operations of the guest registration, two theaters, and the dark ride.
• Managing the flow and crowed management of tours within the park.
• Managing HR related tasks like but not limited to attendance sheet, MOL contracts, NOC’s…etc.
• Conducting internal training and assigning tasks to subordinates.
• Acting as a business consultant for KAP management team.
• Acting as a purchasing officer within the KAP operation team.
• Acting as a tour guide for important delegates and guests.
• Acting as a focal point between different departments and stakeholders
• Assisting in communicating with third party vendor and outside suppliers.
• Develop the parks policies and procedures for third party vendor and outside suppliers.
November 2014 - July 2016: Administrative Coordinator ‘Fragomen Worldwide’ operating under the name of ‘Executive Services Company’ - Doha, Qatar
• Optimizing daily tasks and duties of company assets to the most efficient manner possible
• Preparing government related application, forms and documents
• Documenting control of all, receipts and deliveries within the firm
• Keeping a record of all conducted work on a daily basis
• Providing immigration related updates and notifications to management
• Optimizing the use of the E-government Hukoomi System to its full extent
• Troubleshooting issues or concerns that may arise during case processing
• Keeping track of expenses related to case processing in immigration.
• Following up on immigration submission status
• Addressing client queries when requested
• Attending immigration related meetings and conferences
• Supporting case workers on how to process cases
November 2013 - November 2014: Project Coordinator ‘The Planners, Event Management’ - Doha, Qatar
• Develop project plan and schedule
• Develop policies and procedures to support the achievement of the project objectives
• Determine the organization structure of the project team
• Identify roles and staff project positions
• Coordinating activities across different organizational functions
• Assigning and motivating team members
• Defining project baseline
• Sourcing suppliers
• Tracking project progress
• Projecting status reporting
• Determining and taking corrective action
• Coordinating schedule of deliverables with suppliers, producers, and clients
• Briefing and Training of all part time employees
• Managing all shipments and cargo
• Maintaining Client Relations
April 2013 until August 2013: Communication Coordinator ‘Bright Information Systems’ - Doha, Qatar
• Assist in the implementation of ongoing internal and external communication plans
• Act as a key contributor, idea generator and design creator in all plans, launches and campaigns
• Develop an ongoing communications and marketing plan
• Strategies marketing segmentation
• Produce and edit marketing communications materials
• Act as writer and editor for marketing and communications materials
• Coordinating schedule of deliverables with suppliers, producers, and clients
• Coordinate the evaluation of potential external partnership opportunities
• As needed, perform additional tasks to support the effective operation
March 2010 until June 2011: Logistic Coordinator ‘The Planners, Event Management’ - Doha, Qatar
• Coordinating schedule of deliverables with suppliers, producers, and clients
• Administrating equipment, purchases, and workforce
• Maintaining record of all expenses
• Installation and dismantle of all deliverables
• Briefing and Training of all part time employees
• Finalizing all required legal documents
• Managing all shipments and cargo
• Handling inventory
• Client Relations - Guests, Sponsors, VIPs…etc.
Major projects: Qatar Marine Festival - Qatar Science & Technology Park "QSTP" Summer Camp - College of North Atlantic Annual Global Village - Doha City of Joy.
http://www.theplanners.com/
December 2008 until June 2009: Logistics Coordinator ‘The Third Line Art Gallery’ - Doha, Qatar
• Responsible for all installations and dismantling of event related equipment
• Effective storage and inventory of stock - logging and labeling
• In charge of gallery maintenance and presentation to the public
• Managing monthly art shipments from the gallery base in Dubai
• Managing art sales including international shipping
• Event Management on-site and off-site
• Client Relations: Buyers, Sponsors, VIP’s…etc.
Note: Joint venture between "Waqif Art Center" and "The Third Line Dubai"
http://www.thethirdline.com/
November 2007 until November 2008: Technical Support / Customer Service at 'Momenta Global' - Doha,
Qatar
• Assisting customers with all transactions made on Hukoomi portal and the software used to facilitate such transactions.
• Assist customers on how to pay their electric and water bills, traffic violations and renewing health cards
online
• Majority of the transactions were concerned with the immigration department.
2005 until 2007: Freelancer in the following events:
- Host at the Launching of Energy City, Qatar (Fortune Promoseven)
Welcoming the guests of Energy City at the Sheraton Hotel and ensuring the safe check-in.
- Host at the Launch of WOQOD’S first Petrol Station (Fortune Promoseven)
Welcoming Qatar’s Minister of Energy and Industry HE Abdullah Al Attiyah and his guests to the opening of first WOQOD petrol station and escorting the VIP guests.
- Coordinator at the QNB’s Cyclofun Activity (fortune Promoseven)
Assisting in the distribution of bicycles to the public and ensuring their safety
- HSBC VIP Corporate Party Host (Qatar Happening)
Welcome guests at HSBC compound gate, escorting them to reception area. Assist in the flow of guests.
- ASPIRE Opening Ceremony Marshal and Tour Guide (Qatar Happening)
Personal usher For His Highness Sheikh Hamad Bin Khalifa Al-Thani Emir of State of Qatar
- Qatar International Adventures (QIA)
Freelance Tour Guide
- MMS Service Provider at Q-tel (ITI)
Downloading and configuring the Multimedia Message Service on the mobile phones for customers
September 2006 until December 2006: Athlete's Village Guest Pass Center Supervisor 'Doha Asian Games Organizing Committee' - Doha, Qatar
•Supervising and training of the volunteers with regards to issuing guest passes to the venue visitors
•Overseeing the operation of the Guest Pass Center and supervising the guest pass center volunteers.
•Organizing the movement of all delegation in and out of the Athlete’s Village venue during ceremonies days.
•Assisting the events department of the Athlete’s Village (Special Events)
September 2005 until February 2010: Stenden University Qatar Major: Bachelor's in Business Administration with emphasis on International Hospitality Management -