Customer Service Manager
Brac Bank Ltd.
Total years of experience :17 years, 9 Months
Job Responsibility:
Financial
•Achieve set targets in terms of building products through the branch.
•Ensure daily reports are done accurately and on timely basis.
Service Quality
•Provide friendly and responsive customer service by using skills for excellent customer service.
•Ensure superior service quality and out serve commitments.
•Interview and answer all sorts of customer queries regarding cash transaction.
•Handling customer complaints in a positive manner and converting complaints into service improvement
opportunities and delivering solution or redirecting problems to right authority.
Operations
•Supervise the maintenance of adequate local and foreign currency for the smooth branch operations
•Ensure voucher is being checked on regular basis and matched with FINACLE reports.
•Approve all the non-cash transactions and cash transaction as per transaction limit
Governance, Management of Regulatory and Compliance Framework
•Document adequate processes and procedures to cover all perceivable risks and their mitigates.
•Ensure consistency of communication with staff, on compliance requirements and non negotiable standards.
•Ensure that effective processes and controls are in place with clear responsibility and accountability for the prevention of money laundering, misrepresentation, fraud & customer protection in line with Bank’s policies.
Expense Control & MIS
•Ensure that any or all expenses for the branch are processed as per policy and with due diligence.
•To ensure daily reports are done accurately and on timely basis.
People
•Create an environment where the cash area as a unit of the branch operates effectively as a
•Team demonstrating the values of the Bank
•Keep good relationship and support colleagues in all matter
•Maintain high levels of motivation among all staffs.
Job Responsibility:
•Ensuring quality customer service.
•Monitoring operations of Business Center on daily basis.
•Providing reports on a daily basis to the concern bodies in terms of Sale& Customer Record, IT and Network Status.
•Providing up-to-date service with the help of TABS (Telecommunication Administration and Billing Systems).
Job Responsibility:
•Served in Documentation Technology Center of Warid Telecom International Ltd. .