Donia Essam

Successfully supported Masters and Doctorate students by delivering accurate program information
and ensuring a seamless enrollment experience.
Consistently achieved sales targets, securing 3+ VIP academic contracts and generating
approximately $105, 000 in revenue for the company.
Enhanced efficiency by managing contracts and partnerships, streamlining documentation, and
maintaining accurate records across CRM and internal systems.

Led and supported a branch team to ensure smooth operations and overall success.
Managed student communication, resolving issues with lecturers and coordinating course
schedules.
Handled administrative tasks including data entry, receipts processing, and cross-department
coordination.

Exceeded sales targets while managing high call volumes in a dynamic call center environment.
Provided customers with product information, quotations, and proactive follow-up to secure sales.
Utilized strong communication and influencing skills to enhance customer satisfaction and retention.

Consistently exceeded daily call and sales targets by effectively promoting company products and
services.
Improved customer satisfaction by resolving inquiries and complaints quickly, leading to stronger
client retention.
Contributed to process enhancements by providing actionable feedback from customer insights to
team leaders.