Cashier
Guest services dept. Ferrari World
مجموع سنوات الخبرة :4 years, 2 أشهر
in front positions of the company and responsible ensuring that customers have an enjoyable experience about all the products and spend as much as possible so business can keep going. Providing the guest with all information of the service and products of the company, create smiles and warm environment of communication that contributes to the development of company business.
Participating in day to day activities of the department
Operating the till and accurately handling cash, voucher and credit/debit card transactions
Greeting and demonstrating good product knowledge on key promotions and offers, responding to general customer enquires;
Dealing in group sales counter with visitors, tour guide and event’s organizers, accepting payment in large quantity of and provide with the product according to the reservations, cooperate with marketing and sales department;
Approaching the guest that may require any need if I am in out of ticketing booth positions and offer help;
Ensuring that all areas clean and safe adhere to the company’s Health and Safety policy;
Handling customer complaints in a calm manor.
Managing cash and payment systems in accordance and process return and refund transactions as required in line with company procedures and policies;
Assist in informational counter with guests;
Respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and
Email, prepare brochures as required
Follow up all enquiries, preparing proposals where necessary and facilitating show rounds
with potential clients to show them our facilities
Contracting bookings and raising invoices
Co-ordinate all details for the client, including food and beverage, AV equipment,
entertainment, themes
Promotion of facilities to new and existing clients through a pro-active approach
Respond to and co-ordinate all internal meeting requests
Assist in implementing the sales strategy as set by the Sales manager, and in association
with the contracted banqueting caterers; including strategies for encouraging repeat business
and up-selling
Deliver excellent customer service at all times
Maintain and display excellent knowledge of local area
Deal with all enquiries in a professional and courteous manner whether in person,
telephone, email
Administer all reservations including invoicing, cancellations and no-shows, in line with
company policy in a prompt and efficient manner
Keep up to date with current promotions and hotel pricing, to provide information to guests,
on request, whilst maximizing bedroom and other sales opportunities
Always adhere to all company policies and procedures
Attend, contribute and be involved with team meetings
Carry out instructions when given by management and head office
Preserve customer service standards , handle client enquiries
Support team members, represent the company
Attend meetings, achieve set targets, maintain databases
ensuring the smooth and efficient overall day-to-day
Operations of the Front Desk.
Oversee Bell and Door staff in the absence of their department head.
Provide excellent customer service per the standards of the hotel, and assist in situations to
ensure customer satisfaction.
Ensure department adherence to company policies, procedures and standards to ensure that
Guest expectations are exceeded.
Assist in providing staff with ongoing coaching, training and development.
Coordinate hotel emergency procedures within the scope of defined plans.
Prepare reports; handle special projects and assignments as required.
courses: Business Management Program, PAD program (Partnership in academics and development program
EDUCATION
College