CUSTOMER SERVICE AGENT
Emirates Petroleum Products Co
Total years of experience :6 years, 6 Months
July 2008-present
Emirates Petroleum Products Co. (EPPCO)
Emirates National Oil Company (ENOC)
Dubai, U.A.E
CUSTOMER SERVICE AGENT
➢ Providing excellent customer service and ensuring customer satisfaction and safety.
➢ Developing current customer relationships and boosting future sales.
➢ Provide customer service process till transactions quickly and accurate.
➢ Ensuring availability of product all the time to maximize sales.
➢ Handling computerized cash register and keeping tally with the report.
➢ Merchandising of products and maintaining cleanlinessof work area.
➢ Monitoring out of stock products, expiries and do the necessary action to any problem that may arise.
➢ Serve as a frontliner and provide fast, accurate, and polite service in a professional environment.
➢ Dealing with all types of payment collections like DEWA, SALIK and credit card.
➢ Monitoring works for maintaining high quality service for customers.
June 2007-2008
Ever Gotesco Mall
Quezon City, Philippines
SALES ASSISTANT ( MECHANIC)
➢ Providing excellent customer service and ensuring customer safety.
➢ Arrange and full display of product and update the price.
➢ Ensuring product availability.
➢ Repairing and assembling different kinds of bicycle.
➢ Make daily inventory to monitor which item are slow moving and running out of stocks
Nov.2006-April 2007
Universal Robina Corporation
Manila, Phils.
MAINTENANCE HELPER
➢ Repairing Conveyor.
➢ Making Braces for conveyors and exhaust fan.
➢ Fixing damage machines.
June 2005-Jan. 2006
Robinsons Mall
Manila Philippines
SALES ASSISTANT
➢ Responsible for performing essential duties of the sales department.
➢ Providing excellent customer service and ensuring customer safety.
➢ Prepared various plans and strategies to meet the objectives of the department.
➢ Arrange and full display of product and update the price.
➢ Make daily inventory to monitor which item are slow moving and running out of stocks.
➢ Maintaining a good quality of product and merchandise.
➢ Ensuring product availability and merchandising as per planogram.
➢ Daily price checking in all category and product bar coding shelf labelling.
March 2004 Technical Auto Mechanic Catanduanes State College Catanduanes, Bicol Philippines