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Donna May, Receptionist

Donna May

Receptionist·Era Members Club

Kuwait

Bachelor's degree, Business Operations Management

Work experience

Total years of experience: 11 years, 3 months

Receptionist

September 2025 - Present

Era Members Club

Sharq, Kuwait

September 2025 - Present

• Checking members in
• Answering phone calls and inquiries
• Managing memberships and renewals
• Booking classes or personal training sessions
• Handling payments
• Assisting with basic customer concerns
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Cashier/Delivery Dispatching/Waitress

April 2022 - August 2025

24 Piraso Seafood’s Restaurant

As Salimiyah, Kuwait

April 2022 - August 2025

Taking order, operating cash register and safety handling food with care.
Focused on producing good service; food service and excellent and
customer service.
Proficient of point-of-sale system
• Insure the completeness of customers order. Ensure that
• the customer will be satisfied in Products, Services or
overall experience.
• And always creating a memorable experience, maintaining
customer trust, satisfaction and making a good essential impression.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Route Setlement/Order Processing Analyst

January 2020 - January 2022

Pepsi-Cola Product’s Philippines, Inc.-

Minglanilla, Philippines

January 2020 - January 2022

Processing the customer orders to ensure timely and accurate
fulfilment. Also reconciling delivery routes and ensuring accurate
financial records.
Make sure always combines financial reconciliation, logistical
coordination and order management to ensure smooth operations
and accurate recording keeping.
Keep verifying the customer information from ordering to
setlement. To have informative records during end of the month
reports.
SAP Systems (Systems, Application and Products in Data Processing.)
Company industry:
Food & Beverage Production

Credit Analyst

January 2019 - January 2020

GGG Manpower Services

Minglanilla, Philippines

January 2019 - January 2020

• Ensuring that customer dont have an outstanding balance.
Company industry:
Human Resources Outsourcing
Job role:
Finance and Investment

Accounting Staff

January 2017 - January 2019

Techno Stress Concrete Steel Corporation

Minglanilla, Philippines

January 2017 - January 2019

Handling financial transactions, invoices and reconciling accounts
payable & receivable.
Assist in preparing tax returns, calculating tax liabilities, and ensure all
taxes deadlines are met including vat, sales tax, and income tax filing.
Generate and analysing reports for management, such as expense
summaries or liquidation and revenue breakdowns.
Ensuring all documents have originals copy for auditing and signatures
from the bosses. Provided soft copy and hard copy.
Company industry:
Civil Engineering
Job role:
Accounting and Auditing

On Job Training

January 2016 - January 2017

Pepsi-Cola Products Philippines, Nc. -Cebu

Minglanilla, Philippines

January 2016 - January 2017

Practice resources and systems in or delivering
Company industry:
Food & Beverage Production
Job role:
Engineering

Service Crew/Counter Crew

January 2015 - January 2017

Freemont’s Food Corporation & Tekton Entre Multipurpose Cooperative

Cebu City, Philippines

January 2015 - January 2017

Providing high level of customer service, ensuring a pleasant experience
for guests and assisting with operational duties within the service area or
dining area. Like Customer interaction, customer assistance and Order
accuracy for customer satisfaction service.
Counter crew ensuring the process of transactions, and ensure quick,
efficient service for the customer during payment time.
And always greet the customers before making the transaction in
her/his order.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Quality Management Audit

January 2015 - January 2015

Freemont’s Food Corporation

Cebu City, Philippines

January 2015 - January 2015

Auditing the staff if you are following the organizations quality policies,
processes and procedures are being followed. and to identify areas for
improvement to ensure consistent product and service quality.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Quality Control

Education

University of the Visayas Cebu City Philippines

January 2017

January 2017

Bachelor's degree, Business Operations Management

Philippines

Tubod National High School

April 2012

April 2012

High school or equivalent, High School

Philippines

Skills

computer skills
Intermediate
computer skills
Intermediate
ATTENTIVE SERVICE
Intermediate
ATTENTIVE SERVICE
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROCESS OPTIMIZATION
Intermediate
PROCESS OPTIMIZATION
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

English
Expert

Training and Certifications

Certifications
ISO
Risk-Based Thinking in ISO
Risk-Based Thinking in ISO 9001:2015

Hobbies

  • Reading books