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Donnabel Sena, office manager

Donnabel Sena

office manager·BACK OFFICE FZ LLC

United Arab Emirates

Bachelor's degree, Office Management in Computer Science

Work experience

Total years of experience: 15 years, 3 months

office manager

December 2013 - Present

BACK OFFICE FZ LLC

Dubai, United Arab Emirates

December 2013 - Present

Greets visitors, provide assistance to the client and performs general administrative duties.
Takes initiative in understanding client specification, and clarifies issues with superiors whenever necessary.
Assist other administrative staff with overflow work; including word processing, data entry and internet research tasks.
Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
Keeping the office organize and efficiently run the day-to-day operation of the office in line with the needs and priorities.
Identify and resolve admin and operational problems.
Operates basic office equipment and completes general office work.
Inputs information from a variety of sources into a computer database.
Performs data entry and uses software programs.
Filing, scanning, faxing, as well as typing specific documentation.
Review and assess purchases of office supplies or any other work related request.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Administration

SALES ADMIN. CLERK

April 2008 - December 2010

SM DEPARTMENT STORE

Philippines

April 2008 - December 2010

Responsible for daily routine check-up of all goods in the store.
Assist the Admin/Sales department in managing projects and/or any other
un-planned duties.
Perform prompt and efficient general administration duties.
Respond to emails, phone calls, and other forms of correspondence.
Maintain client database.
Serves as cashier in taking the amount for goods sold.
Perform data entry when orders are completed or changed.
Promoting newly arrived product for customer's future inquiry.
Support the Sales team in handling enquiries and order processing.
Practice good customer handling and selling techniques to all the products on sale.
Keeping and recording all the inventory items on an up-to-date basis.
Answers customer's questions concerning location, price, and use of products.
Accepts payment and makes change.
Removes and records amount of cash in register at end of shift

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Lipa City Public College

March 2007

March 2007

Bachelor's degree, Office Management in Computer Science

Philippines

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Data Administration
Expert
Data Administration
Expert
Administration
Expert
Administration
Expert
Front Office
Expert
Front Office
Expert
Email and Internet
Expert
Email and Internet
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft Outlook
Expert
Microsoft Outlook
Expert
Customer Service
Expert
Customer Service
Expert
Data Administration
Expert
Data Administration
Expert
Administration
Expert
Administration
Expert
Front Office
Expert
Front Office
Expert

Languages

English
Expert