كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

ستحصلين على مبلغ 7 دولارات مقابل إجابتك على الاستطلاع.


تم إلغاء حظر المستخدم بنجاح
Donovan Sebastian , Customer Success Manager

Donovan Sebastian

Customer Success Manager·Bayt.com

الإمارات العربية المتحدة

دبلوم, Culinary Arts And Hotel

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 1 أشهر

Customer Success Manager

يوليو 2025 - حتى الآن

Bayt.com

دبي، الإمارات العربية المتحدة

يوليو 2025 - حتى الآن

🔹 Customer Success Manager

Client Relations | Retention | Market Insights | Recruitment Solutions

Customer Success Manager responsible for managing client relationships, driving retention, and enhancing employer engagement within the recruitment solutions industry across the UAE and KSA markets. Focused on delivering measurable value, optimizing platform usage, and strengthening long-term partnerships.


Client Relations & Retention:

*Engaged with key and enterprise accounts to keep them informed about relevant products, services, and platform enhancements
*Provided onboarding, product training, and continuous support to newly acquired and existing clients
*Monitored client satisfaction and consistently met monthly performance KPIs related to retention and engagement
*Collaborated with Sales and internal teams to achieve monthly and quarterly targets
*Conducted in-person and online demonstrations of digital recruitment products
*Took ownership of customer issues, ensuring prompt resolution, internal coordination, and structured follow-up
*Utilized CRM systems for accurate data management, reporting, and account performance insights
*Assessed employer recruitment needs and developed tailored solutions to improve hiring outcomes
*Maintained proactive communication with clients, identifying upselling and cross-selling opportunities to strengthen long-term relationships
*Prioritized client satisfaction and service excellence across all interactions


Market Research & Strategic Contribution:

*Compiled analytical reports evaluating account performance and year-over-year trends
*Gathered and analyzed client feedback through surveys to assess satisfaction levels and competitive positioning
*Contributed to onboarding initiatives through client and partner presentations
*Recommended marketing strategies aligned with client requirements to enhance engagement
*Provided structured feedback to technical teams to support product improvements
*Collaborated with Marketing and Technical departments to address client concerns and drive service enhancements


Competitor & Retention Initiatives:

*Contributed to the development of loyalty and retention programs to increase client engagement
*Supported the revamp of loyalty materials and prepared presentations for regional management
*Strategized engagement initiatives aimed at improving retention and overall customer experience

مجال الشركة:
الإنترنت والتجارة الإلكترونية
الدور الوظيفي:
تكنولوجيا المعلومات

Facility Management Customer Service Representative

فبراير 2024 - يوليو 2025

Farnek Avireal LLC

دبي، الإمارات العربية المتحدة

فبراير 2024 - يوليو 2025

• Effectively managed service requests and support needs for a diverse client base (both contract and non-contract) across the UAE, acting as a central point of contact to ensure seamless communication between customers and technical teams.

• Proficiently utilized multiple platforms (CAFMHITEK, CAFM FSI, CAFMDD, Zuper Commerce, Zuper Pro) to log, monitor, and escalate requests, demonstrating strong adaptability and fast learning in system-based environments.

• Proactively addressed and resolved customer concerns, including service delays and quality issues, by coordinating with internal teams and maintaining clear, timely follow-up—ensuring high levels of customer satisfaction and operational continuity.

• Managed high-value maintenance contracts with prestigious clients, including Emaar Residences, Etihad Airways, Mashreq Banks, PID Green Community, and The ARADA Project. Provided high-touch support to maintain strong relationships, aligning with company standards, policies, and delivering exceptional service

• Led the onboarding and training of new team members on request-handling procedures and system usage, helping maintain a consistent, high-performing service team—mirroring best practices in customer onboarding and success enablement.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

Front Office Receptionist/Telephone Operator

نوفمبر 2023 - يناير 2024

UN Climate Change Conference) EXPO Village Residences(Farnek Avireal LLC)

دبي، الإمارات العربية المتحدة

نوفمبر 2023 - يناير 2024

• Led the guest check-in process using the Opera System, ensuring seamless verification of guest details, ID scanning, and room assignments. Delivered a welcoming experience while proactively providing relevant information about the stay and property, setting a high standard for customer service.

• Addressed a wide range of guest queries, complaints, and service requests (e.g., maintenance, housekeeping, logistics), coordinating with internal departments to ensure prompt resolution—demonstrating agility in managing customer satisfaction in real time.

• Acted as the central liaison between guests and support services, maintaining detailed communication logs and proactively following up on pending concerns—developing strong service recovery and follow-through skills.

• Managed guest data compliance by accurately processing scanned ID documents and exporting to the CID system—maintaining privacy standards and ensuring full data accuracy.

• Handled logistics-related tasks such as receiving, logging, and securing deliveries for guests, while promptly informing recipients and arranging for collection—demonstrating operational attention to detail.

• Implemented visitor screening protocols, tracked overnight guests, and ensured proper guest billing and transparency on all associated charges—mirroring responsibilities in customer account management and service accountability.

مجال الشركة:
الضيافة والسكن

Telephone Operator/In Room Dining Order Taker

يناير 2023 - أكتوبر 2023

Miramar Al Aqah Beach Resort

الفجيرة، الإمارات العربية المتحدة

يناير 2023 - أكتوبر 2023

• Provided exceptional customer service by answering and screening calls promptly (within three rings), addressing guest inquiries about restaurant timings, pricing, amenities, and promotions with a focus on delivering clear and helpful information.

• Managed guest requests efficiently via phone and the Webee App system, ensuring prompt and accurate relay to relevant departments for smooth execution, showcasing an ability to handle multiple communication channels effectively.

• Utilized the Opera PMS system daily to manage reservations, guest requests, wake-up calls, and special arrangements, ensuring seamless operations and a customer-first approach to all interactions.

• Managed In-Room Dining orders, providing detailed information on menu options and pricing, using the Micros POS system to process orders, apply relevant discounts, and ensure smooth communication with the In-Room Dining team for efficient order fulfillment.

• Developed a system to ensure that customer complaints were addressed and resolved within a 24-hour window, enhancing customer satisfaction and building a positive reputation for the resort by demonstrating a proactive approach to service recovery.

• Managed emergency situations with composure, coordinating with relevant departments to handle urgent matters such as medical emergencies, fire alarms, and safety concerns, ensuring guest safety and well-being at all times.

• Assisted in reducing operational bottlenecks by coordinating housekeeping and engineering requests, streamlining communication to reduce guest waiting times, and maintaining operational efficiency.

• Handled restaurant reservations for both in-house and external guests, ensuring accurate communication with the outlets and providing personalized service to meet guest expectations.

• Coordinated special requests for VIP amenities, birthday cakes, honeymoon packages, and room decorations for special occasions, ensuring attention to detail and personalized service that aligned with guest preferences.

• Ensured the accurate processing of guest identification in compliance with CID UAE regulations, demonstrating attention to legal and operational protocols.

• Trained new staff on standard operating procedures (SOPs) and technical systems, ensuring consistency in service delivery and promoting best practices across the team.

• Responded to guest inquiries via email, setting up personalized traces in the Opera system for special occasions like birthdays, weddings, and honeymoons, ensuring a tailored experience that enhanced guest satisfaction.

مجال الشركة:
الضيافة والسكن

Call Center Representative (Order Taker)

أكتوبر 2015 - يناير 2020

Gamma Pizzakraft(Pizza Hut),

كولومبوا 5، سريلانكا

أكتوبر 2015 - يناير 2020

مجال الشركة:
المطاعم وخدمات الطعام

Telephone Operator

نوفمبر 2013 - يناير 2015

Ibis Hotel,

كولومبوا 5، سريلانكا

نوفمبر 2013 - يناير 2015

مجال الشركة:
الضيافة والسكن

Receptionist

نوفمبر 2011 - أكتوبر 2013

Aris International,

كولومبوا 5، سريلانكا

نوفمبر 2011 - أكتوبر 2013

مجال الشركة:
خدمات الاستشارات التجارية

Food & Beverage Steward/Cashier, Bartender

سبتمبر 2009 - سبتمبر 2011

Cinnamon Grand

كولومبوا 5، سريلانكا

سبتمبر 2009 - سبتمبر 2011

مجال الشركة:
الضيافة والسكن

التعليم

Winstone School of Culinary Arts

يناير 2008

يناير 2008

دبلوم، Culinary Arts And Hotel

سريلانكا

Completed a professional diploma in Culinary Arts, gaining hands-on experience in food preparation, kitchen management, and culinary techniques. Developed expertise in menu planning, food hygiene, and creative presentation. Acquired strong organizational and time-management skills through practical kitchen training.

City & Guilds, Skills Academy

يونيو 2007

يونيو 2007

دبلوم، Food and Beverage

سريلانكا

Earned a professional certificate in Food & Beverage management, covering service standards, customer experience, and operational efficiency. Gained knowledge in hospitality practices, quality control, and effective communication with clients in food and beverage settings.

Lyceum International School

يونيو 2006

يونيو 2006

الثانوية العامة أو ما يعادلها، Science

سريلانكا

Completed high school with a focus on science, developing a strong foundation in analytical thinking, problem-solving, and logical reasoning. Gained knowledge in subjects such as Physics, Chemistry, Biology, and Mathematics, fostering critical thinking and a structured approach to learning.

Skills

Leadership
Expert
Leadership
Expert
Communication
Expert
Communication
Expert
Multitasking
Expert
Multitasking
Expert
Customer Relations
Expert
Customer Relations
Expert
Problem-Solving
Expert
Problem-Solving
Expert
Collaboration
Expert
Collaboration
Expert
Efficiency
Expert
Efficiency
Expert
Technology
Expert
Technology
Expert
Training
Expert
Training
Expert
Relationship Management
Expert
Relationship Management
Expert
Client Retention
Expert
Client Retention
Expert
Adaptability
Expert
Adaptability
Expert
Coordination
Expert
Coordination
Expert
HR Technology Platforms
Expert
HR Technology Platforms
Expert
Account Management & Retention
Expert
Account Management & Retention
Expert
Customer Lifecycle Management
Expert
Customer Lifecycle Management
Expert
Onboarding & Adoption Strategy
Expert
Onboarding & Adoption Strategy
Expert
Churn Prevention & Retention Strategy
Expert
Churn Prevention & Retention Strategy
Expert
Recruitment & Talent Acquisition Solutions
Expert
Recruitment & Talent Acquisition Solutions
Expert
Product Training & Enablement
Expert
Product Training & Enablement
Expert
Platform Adoption & Utilization Analysis
Expert
Platform Adoption & Utilization Analysis
Expert
KPI Tracking & Reporting
Expert
KPI Tracking & Reporting
Expert
Data-Driven Recommendations
Expert
Data-Driven Recommendations
Expert
Strategic Account Reviews (QBRs)
Expert
Strategic Account Reviews (QBRs)
Expert
SaaS Account Management
Expert
SaaS Account Management
Expert

اللغات

الانجليزية

اللغة الأم

التدريب و الشهادات

الشهادات
Diploma for Culinary Arts
Winstone School of Culinary Arts
Jan 2007
Certificate level in Food & Beverage