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Syed Bakhtiar Ahmed, Technical Lead

Syed Bakhtiar Ahmed

Technical Lead·TELOX GULF

Kuwait

Bachelor's degree, Information Technology

Work experience

Total years of experience: 6 years, 8 months

Technical Lead

February 2021 - Present

TELOX GULF

Al Kuwait, Kuwait

February 2021 - Present

3+ years experience as a technical team leader in TELOX GULF. Responsible for training, managing and leading my team to success.Handling VIP clients(Owners, CEOs & high ranking officials) providing them quality service.Representing my company in core meetings both local & international.Represented my company 2 times in INTERSEC EXHIBITION, Dubai in the years 2021 & 2022.

Company industry:
Telecommunications
Job role:
Information Technology

IT Team Leader

January 2021 - January 2024

Telox Gulf

Al Kuwait, Kuwait

January 2021 - January 2024

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

IT Support

January 2021 - January 2022

GulfConsult

Ar Rabiyah, Kuwait

January 2021 - January 2022

Assessed & solved user problems remotely & onsite.
Handled the VIP clients dealing with their requests
and training.
Preparing & Executing presentations in core client
company meetings (International/Local).
Windows OS installation & setup.
Installation & Configuration of PCs & IT devices.
Setting up Email accounts & basic troubleshooting.
Worked on multiple ERP & Dispatcher softwares.
Represented the company in INTERSEC
EXHIBITION

Company industry:
General Engineering Consultancy
Job role:
Information Technology

IT Support

January 2020 - January 2021

Alzahem & Malhotra

Kuwait

January 2020 - January 2021

Company industry:
Trading & Commodity Trading
Job role:
Information Technology

System support

January 2019 - March 2019

Gulf consult

Al Jahra, Kuwait

January 2019 - March 2019

3 months internship as an IT Support.

Company industry:
IT Services
Job role:
Information Technology

Education

Annamalai University

September 2019

September 2019

Bachelor's degree, Information Technology

India

GPA (percentage): 75%

GPA (percentage): 75%

. 2014 - 2017

Annamalai University

January 2017

January 2017

Bachelor's degree, Information

India

Indian English Academy School

January 2012

January 2012

High school or equivalent, Information Technology

Kuwait

Indian English Academy School Kuwait

January 2012

January 2012

High school or equivalent, Business Administration And Information Technology

Kuwait

Indian English Academy School

January 2010

January 2010

High school or equivalent, Information Technology

Kuwait

Skills

Technical Support
Expert
Technical Support
Expert
Managerial Skills
Expert
Managerial Skills
Expert
IT
Expert
IT
Expert
Team Leadership
Expert
Team Leadership
Expert
Management
Expert
Management
Expert
ERP
Beginner
ERP
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WORD
Beginner
MICROSOFT WORD
Beginner
MYSQL
Beginner
MYSQL
Beginner
PROBLEM SOLVING
Beginner
PROBLEM SOLVING
Beginner
Team Management
Expert
Team Management
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Team Leadership
Expert
Team Leadership
Expert
Promotions
Intermediate
Promotions
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Restaurants Management
Expert
Restaurants Management
Expert
Management
Intermediate
Management
Intermediate
IT Technical Support
Intermediate
IT Technical Support
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Technical Support
Intermediate
Technical Support
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
Managerial Skills
Expert
Managerial Skills
Expert
IT
Expert
IT
Expert

Languages

English

Expert

Arabic

Intermediate

Urdu

Intermediate

Hindi

Beginner

Training and Certifications

Certifications
Driving license- Full Clean
Shaoon Visa 18- Transferable

Training
MCSE
British International Academy Show credentials
MCSA
British International Academy

Hobbies and interests

Cricket,table tennis,Tech enthusiasts