Marketing Administrator
Marriott Vacation Club
مجموع سنوات الخبرة :8 years, 10 أشهر
- Perform data entry, data base update, validation, Monitoring and extraction various data using software and databases.
- Prepare, analyze and present data reports and charts for marketing and sales purposes.
- Support the marketing and sales teams with administrative and clerical duties, such as scheduling, booking, invoicing, etc.
- Handle customer inquiries and complaints, and escalate them to the relevant managers when necessary.
- Welcome and direct visitors in a professional manner, and arrange meetings and payments for the sales team.
- Receive and distribute mail and deliveries, and maintain the reception area and office supplies.
(Syriatel company is the leading telecommunication providers in Syria, that introduce to its customers internet and calls solutions in addition to various telecom services. with more than 4, 500 employees and more than 10 M subscriber overall the country)
As a marketing product supervisor, I Spearhead product strategy, orchestrate launches, and provide leadership to a dedicated ten team members. My approach integrates market insights, fosters collaboration, and champions innovation to ensure the achievement of product success.
- By leading ten team members, I develop and execute telecom product marketing strategies aligned with company goals, including market research, positioning, and pricing.
- Lead product launches, creating marketing campaigns, sales enablement materials, and training to support sales teams.
- With the previous duties we achieved remarkable results: “100% Revenue Growth rate in 2023, launching new product achieving 6 B Revenue and 1 M subscriber on monthly base (5% of total monthly revenue & 12% of total customers), launching new product concept giving us advantage step on the competitors, growing & expanding gaming file and conducting many projects into it.
- Provide sales teams with tools and materials to effectively sell telecom products, including brochures, presentations, and training to dominate the Syrian market with 70% share of monthly sales.
- Monitor market trends, competition, and regulatory compliance. Identify growth opportunities and expand the market reach.
- Define KPIs, track performance, and make data-driven decisions for continuous product marketing improvement.
- Devise creative strategies to market Syriatel products to target
customers in Syria and abroad.
- Design, implemented, and coordinated the development of marketing
and branding collateral and creative assets that enhanced Syriatel’s
reputation and image.
- Execute and evaluated marketing plans that achieved revenue and
customer satisfaction targets, and captured new customers by
optimizing strategies and launching products.
- Conduct market research to identify new opportunities and target
markets for Syriatel products.
Secure long-term accounts by recommending strategies to promote
brand effectiveness and highlight product benefits.
- Analyze and reported on KPIs to validate and demonstrate success of
marketing campaigns.
- Increase customers base by 40% with innovative promotional strategies
for Syriatel products.
- Write engaging copy and optimized landing pages for online campaigns,
and increased online visibility with SEO tools.
- Provide comprehensive customer support, troubleshoot technical issues, and address inquiries to ensure a positive customer experience.
- Being in charge of supervisor in three points of sales that I’ve worked in during 4 years of work.
- Develop expertise in telecommunications services, equipment, and billing to effectively assist and educate customers.
- Identify opportunities for service upgrades and effectively communicate promotions or sales options to existing customers.
- Address customer complaints, document interactions accurately in a CRM system, and escalate issues as needed for resolution.
- Achieve or exceed performance metrics, ensuring efficient call response, high customer satisfaction, and first-call issue resolution.
Dealing with customers and promote for Syriatel products and services