Customer Service
Zaatar w Zei
Total years of experience :9 years, 4 Months
Provided courteous and efficient food and beverage service to customers by presenting menu, taking orders and making suggestions appropriately
Attended and responded to guests’ needs promptly and professionally
Assisted and mentored new staff
Performed cashiering duties when assigned
Performed general housekeeping duties
Provided courteous and efficient food and beverage service to customers by presenting menu, taking orders and making suggestions appropriately
Attended and responded to guests’ needs promptly and professionally
Assisted and mentored new staff
Performed cashiering duties when assigned
Performed general housekeeping duties
NOTABLE ACHIEVEMENTS
Customer Commendations
Received appreciations from random customers for having been given excellent customer service with utmost courtesy and demonstrating applied product knowledge and ensuring an understanding of the customers’ needs
Front Desk Personnel
Wensha Spa (Philippines) 2014
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Keep updated records and files
NOTABLE ACHIEVEMENTS
Customer Commendations
Received appreciations from random customers for having been given excellent customer service with utmost courtesy and demonstrating applied product knowledge and ensuring an understanding of the customers’ needs
Among the Top Achievers in Sales both in terms of sales volume and in overall evaluation including behavioral considerations
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