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Dorivie Llarves, Executive Admin Officer

Dorivie Llarves

Executive Admin Officer·British Centre of Applied Studies

Qatar

Diploma, Education

Work experience

Total years of experience: 20 years, 8 months

Executive Admin Officer

February 2014 - Present

British Centre of Applied Studies

Doha, Qatar

February 2014 - Present

Marketing Dept. : Sending the information regarding various courses that the institution is offering. Processing the admission of each student.

Finance: Collecting student's fees and payment.
Preparing daily monthly financial reports and cash flows.


Admin: Preparing monthly schedule and communicating with the respective lecturers.
Preparing students' lecture materials.
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Receptionist/Administrator

May 2022 - December 2022

Fluffies Pet Stop Clinic

Doha, Qatar

May 2022 - December 2022

The overall scope of the job includes monitoring the services and operational requirements including administrative and HR roles to achieve the company’s common goals.
 Interact and transact with customers; providing the information needed and taking customers payment.
 Scheduling daily veterinary clinic and hotel appointments.
 Ensuring the availability of the products in the store and procuring; submitting monthly inventory.
 Recording daily sales and petty cash; reporting to the General Manager in a daily basis.
 Manage and monitor monthly expenditure and budget.
 Oversee the inventory and keep financial records of purchases and sales.
 Create, develop, implement, and evaluate systems of control, developing and updating standards.
 Recording staff monthly attendance and salary.
 Identifies external opportunities and is responsible for the development of strategies.
 Ensure to stand as a good example to fellow employees and always carry the brand of the company.
Company industry:
Veterinary Hospital & Clinic
Job role:
Administration

Deputy Operations In Charge

August 2021 - May 2022

Mr. Max Pet Service For Take Care of Animals

Doha, Qatar

August 2021 - May 2022

Managing the day to day Operations of the Hotel . Overseeing the daily cash flow of the services being offered.
Interacting with the clients and analyzing what would be the best service that the company could provide.
Company industry:
Pet Supplies
Job role:
Management

Registration Officer - Administration

March 2018 - March 2021

Educate Language Learning Center

Doha, Qatar

I found this job using Bayt.com

March 2018 - March 2021

Answering queries of clients via phone call or email and thru the multi media accounts; conducting the assessment of the clients; categorizing and processing the clients registration; collecting clients payable; responding to complaints and giving the necessary actions; recording daily, weekly and monthly inquiries and collections. Creating the yearly activities, program to be offered calendar.
Company industry:
Training & Education Center
Job role:
Administration

Customer Service Representative

January 2012 - January 2014

The Results Companies

January 2012 - January 2014

Company Name: The Results Companies
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

January 2012 - January 2014

The Results Manila

Philippines

January 2012 - January 2014

Processing customer payment.
Answering their queries about their account .
Resolving and analyzing customer complaint.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Skin Care Consultant

September 2005 - April 2010

Sharp Karilagan Management Services, Inc

September 2005 - April 2010

Company Name: The Results Companies
Job role:
Sales

Customer Service Representative

September 2005 - April 2010

Sharp Karilagan Management Services, Inc

Philippines

September 2005 - April 2010

Position Title: Customer Service Representative
Date: January 17, 2012 to January 24, 2014


Company Name: Sterling Global Call Center
Position Title: Customer Service Representative
Date: January 0, 2011 to January 01, 2012


Company Name: Sharp Karilagan Management Services, Inc
Position Title: Skin Care Consultant
Date: September 01, 2005 to April 07, 2010


Company Name: Watsons Personal Care Store Phils.
Position Title: Sales Clerk
Date: February 04, 2005 to July 04, 2005


Company Name: The Landmark Corporation
Position Title: Sales Clerk
Date: March 20, 2004 to August 20, 2004
Company Name: Sales Team Marketing, Inc
Position Title: Promo Girl
Date: December 07, 2003 to February 15, 200
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Sales Clerk

February 2005 - July 2005

Watsons Personal Care Store Phils

February 2005 - July 2005

Company Name: The Results Companies
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Clerk

March 2004 - August 2004

The Landmark Corporation

March 2004 - August 2004

Company Name: The Results Companies
Company industry:
Sales Outsourcing
Job role:
Sales

Product Consultant

May 2003 - November 2003

Sharp Karilagan Management Services, Inc

May 2003 - November 2003

Company Name: Sharp Karilagan Management Services, Inc
Position Title: Product Consultant
Date: May 30, 2003 to November 30, 2003
Job role:
Sales

Customer Service Representative

-

The Results Companies

-

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

-

Sharp Karilagan Management Services, Inc

-

Position Title: Customer Service Representative
Date: January 17, 2012 to January 24, 2014


Company Name: Sterling Global Call Center
Position Title: Customer Service Representative
Date: January 0, 2011 to January 01, 2012
Job role:
Customer Service and Call Center

Customer Service Representative

-

Watsons Personal Care Store Phils

-

Position Title: Customer Service Representative
Date: January 17, 2012 to January 24, 2014


Company Name: Sterling Global Call Center
Position Title: Customer Service Representative
Date: January 0, 2011 to January 01, 2012


Company Name: Sharp Karilagan Management Services, Inc
Position Title: Skin Care Consultant
Date: September 01, 2005 to April 07, 2010
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative

-

The Landmark Corporation

-

Position Title: Customer Service Representative
Date: January 17, 2012 to January 24, 2014


Company Name: Sterling Global Call Center
Position Title: Customer Service Representative
Date: January 0, 2011 to January 01, 2012


Company Name: Sharp Karilagan Management Services, Inc
Position Title: Skin Care Consultant
Date: September 01, 2005 to April 07, 2010


Company Name: Watsons Personal Care Store Phils.
Position Title: Sales Clerk
Date: February 04, 2005 to July 04, 2005
Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

March 2010

March 2010

Diploma, Education

Vocational: La Salle Green Hills ANHS Non Formal Education • Basic Computer March 26, 2010 • Basic Bookkeeping/Accounting & Entrepreneurship

La Salle Green Hills

March 2010

March 2010

Diploma, Accounting/Bookkeeping

Philippines

GPA (percentage): 89%

GPA (percentage): 89%

Non Formal Education Basic Accounting Bookkeeping and Entrepreneurship

Anthony's High School Matain Subic

March 2009

March 2009

High school or equivalent,

March 20, 2009 Secondary: St. Anthony's High School Matain Subic, Zambales

Skills

Loyalty Programs
Expert
Loyalty Programs
Expert
English grammar
Expert
English grammar
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
MARKETING
Beginner
MARKETING
Beginner
SALES
Beginner
SALES
Beginner
SALES CLERK
Beginner
SALES CLERK
Beginner
SALES TEAM
Beginner
SALES TEAM
Beginner
STERLING
Beginner
STERLING
Beginner
Loyalty Programs
Expert
Loyalty Programs
Expert
English grammar
Expert
English grammar
Expert
Customer Service
Expert
Customer Service
Expert
CLERK
Intermediate
CLERK
Intermediate

Languages

English
Beginner

Training and Certifications

Training
Document Control
Philippine International Institute Qatar
Jul 2019

Hobbies

  • Reading and Watching News
    I was a one of the best journalist during my school year.