Dorsaf Ouni

​_Managed front-desk client reception, administration, and sales inquiries, successfully converting initial walk-ins and high-volume calls into qualified leads.
_​Coordinated purchase requests, prepared administrative documentation, and conducted commercial tracking to streamline sales operations.
_​Liaised with vendors and B2B clients to ensure smooth order processing, timely deliveries, and exceptional post-sale customer service.
_​Supported marketing and administrative initiatives by managing social media campaigns that directly drove inbound customer inquiries.

_​Delivered top-tier, face-to-face customer service in a high-end showroom, guiding clients through product selections and closing high-value sales.
​_Managed the entire sales pipeline and office administrative tasks, from understanding client requirements to generating invoices and processing complex documentation with high attention to detail.
_​Utilized Odoo ERP and CRM systems to efficiently track production orders, maintain accurate customer databases, and manage administrative records.
_​Collaborated with production, logistics, and design teams to ensure custom orders met client specifications, enhancing customer retention and satisfaction.

_​Managed high-profile accounts, serving as the primary administrative and commercial point of contact for corporate clients, VIP guests, and government entities.
_​Organized calendars, scheduled meetings, and managed office logistics between clients and internal teams to ensure flawless execution of contract terms.
​_Presented tailored event and sales solutions to prospective clients, successfully closing service agreements in a fast-paced environment.