ESL Instructor
مجموع سنوات الخبرة :8 years, 9 أشهر
Becker Education at Dammam University • Dammam, Saudi Arabia
Yesan Jungang Elementary • Yesan, South Korea
Facilitated cultural-competency conversations and presentations for the intended audience in
attendance.
Prepared educational and training informational materials (curriculum, brochures, newsletters) for
corporate and educational organizations.
Counseled and advised an average of twenty-five adult students daily via email, telephone and in
person regarding their academic career and university academic policy. Maintained a cohesive
academic community on campus by providing high-quality customer support for students and staff
members.
Performed quarterly audits for the department to ensure compliance of all university and federal
educational polices. Consistently monitored changes in academic policies which included professor
and student relationships. Worked with students and staff to promote a cohesive diverse working
environment.
Planned and organized academic department initiatives. Established and maintained an effective
collaborative relationship with local colleges, state and federal agencies to assist adult students in
obtaining information and assistance.
Participated in university committee activities relating cultural diversity in the presentation of
information. Developed an adult ESL curriculum for the Becker Academy program at Dammam
University based on the methodologies of the university.
Consistently demonstrated professionalism, tact and courtesy under difficult emotional situations.
Mediated and used conflict resolution between faculty and students to come to an amicable
agreement.
Liaised between students and other departments to ensure students were on schedule to graduate in
a timely manner.
Monitored the performance of students taking classes on campus and online. Advised on sensitive
issue concerning students, their academic performance, and provide guidance with using other
university services.
Involved with government education activities for the county that included designing education
materials, judging student contests, conducting teacher training, and heading after school program
Designed surveys outgoing reports to various departments, and ensured those reports were
completed by the appropriate staff member in a timely manner.
Investigated employee and student complaints and advised administrators on the best course of
action after reviewing the information.
Developed policies and procedures for the position of Records Manager in compliance with state
government guidelines. Created the manual for the records administrative manager position and all
duties assigned to the position.
Researched, analyzed and interpreted complex federal and state regulations and collected
information and data gathered from multiple sources to support a veteran’s disability case. Explored
all avenues of assistance available to veterans, beneficiaries, and dependents to encourage
individuals to fully utilize those benefits.
Managed and monitored the work of the assistant teacher to ensure the overall objectives set for the
class were followed and adhered to in a cultural sensitive environment.
Maintained a veteran database in Access while constantly monitoring all active files from the US
Department of Veteran Affairs. Ensured information was entered accurately on a daily base in the
system.
Responded to inquiries from state legislative and congressional officials on veterans’ benefits and
other veterans’ related issues. Researched enquires before transferring them to the appropriate
representative.
Utilized effective oral communication skills to communicate with a diverse group of veterans and
their families, as well as federal, state and local officials, veteran’s service organizations and
community groups.
Assisted the Campus Dean in hiring faculty members, training faculty and staff in the academic
department.
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BA degree