دعاء البراج

مساعد في Deloitte - Lebanon

• لبنان - بيروت
• يوليو 2021 إلى سبتمبر 2021

Maintained office computers and equipment for staff to facilitate team performance.
 Completed minor repairs with minimal oversight to restore equipment function.
 Delivered knowledgeable technical support to employees and troubleshot advanced problems for
complex repairs.
 Installed and upgraded software to meet changing team needs.
 Evaluated and tested commercial software to verify security and maintainability.
 Continuously checked the system for problems, quickly identifying and addressing equipment and
performance issues.
 Helped users remotely to address their computer issues.
 Received, set up, and supported user-related equipment such as desktops and laptops.
 Virtual Producer - manages the technical delivery of the live regional and local trainings, assisting the
facilitator with interactive activities and moderation, provides detailed instructions to participants on
using available interactivity tools, and can troubleshoot technical issues that may arise.