دنيا راكجي

Receptionist/call center في Oxygen medical center

• الإمارات العربية المتحدة
• أشغل هذه الوظيفة منذ يناير 2015

DESCRIPTION
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and
providing solutions.
• Welcomes patients and visitors by greeting patients and visitors, in person or on
the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by
scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival;
reviewing service delivery compared to schedule; reminding provider of service
delays.
• Comforts patients by anticipating patients' anxieties; answering patients'
questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient
records.
• Maintains patient accounts by obtaining, recording, and updating personal and
financial information.
• Obtains revenue by recording and updating financial information; recording and
collecting patient charges; controlling credit extended to patients; filing,
collecting, and expediting third-party claims
Secretary…
• Reading
• Drawin
al warsania trading L L C
2013 : Feb 2015
• prepare and manage correspondence, reports and documents
• organize and coordinate meetings, conferences, travel arrangements
• take, type and distribute minutes of meetings
• implement and maintain office systems
• maintain schedules and calendars
• arrange and confirm appointments
• organize internal and external events
• handle incoming emails, mail and other material
• set up and maintain document management systems
• set up work procedures
• collate information
• maintain databases
• communicate verbally and in writing to answer inquiries and provide