Department Supervisor
Salam Studio & Stores
مجموع سنوات الخبرة :17 years, 6 أشهر
• Managing a department contains many luxury brands such as Armani Collizioni, Versus Versace, Lagerfeld, Moschino, Just Cavalli and more.
• Ensure all the staff are following the shop standards.
• Train store staff by reviewing and revising orientation to products and sales training materials.
• Create the store schedule or assign various shifts and make changes as needed.
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Attracts customers by originating display ideas.
• Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions and preparing merchandise for delivery.
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
• Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials.
• Prepares reports by collecting, analyzing, and summarizing information.
• Daily check the customer service standards, staff appearance, the store atmosphere and the store maintenance .
• Daily check the shop info implementation
• Garment care
• .Solve the cash issues and deal with customers complaints.
Sell and provide assistance and services to costumers.
Control of sales operations and evaluating sales final.
Cashier
Unit Commercial Supervisor 2008-2010 for the EIB funded project: Damascus rural water and sanitation project-Assistance in the Institutional Development and Organizational change, in Rural Damascus. Main Duties: -Establishment of customer care procedures . - Identification and training of customer care stuff. - Workshops to explore ways in which to improve maintenance and increase revenue
customer relationships officer in the Damascus rural water and sanitation project: Assistance in institutional development and organizational change
Main Duties:
- Receive new subscribers and handle their applications. - Receive customers complains and handle them. - Improve and update customer database. - Manage the customer data base and keep it up to date.
- Assistant in accounting department. - Assistant in Current Account department.