Concierge Agent
Crowne Plaza Abu Dhabi Yas Island
Total years of experience :13 years, 1 Months
Primary tasks are to ensure that guest belongings are secured and delivered to their rooms in a timely manner, handling guests transportation and receiving and arranging courier service for the guests. Organizing valet staff roster and solving issues regarding parking damages.
Experienced usher at Dubai Opera and Reel Cinemas, ice rink attendant and operator at Sega Republic/VR Park theme park.
Escort customers to their tables.
Presenting menu and up selling the dish of the week as well as offering drinks.
Responsible for answering calls for receiving deliveries and booking reservations for large parties.
Designing and arranging table according to the theme of the reservation.
Receiving cash and processing card payments.
Preparing drinks such as coffees, fresh juices, milkshakes, smoothies etc.
Stock service areas with supplies such as coffees, food, table ware and linens.
Escort customers to their tables.
Presenting menu and up selling the dish of the week as well as offering drinks.
Responsible for answering calls for receiving deliveries and booking reservations for large parties.
Designing and arranging table according to the theme of the reservation.
Receiving cash and processing card payments.
Answer phone calls, relay messages or transfer to the appropriate staff member.
Greet visitors and telephone callers and find out the nature of inquiry.
Deal with queries from the clients provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere.
Store and retrieve data on computers.
Prepares source data for computer entry by compiling and sorting information.
Receive and process incoming and outgoing mail.
Processes account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents for resolution.
Maintain office filing and storage systems.
Scan and making documents copies.
Monitor and maintain office supplies.
Ensure office equipment is properly maintained and serviced.
Serve refreshment to guest if needed.
Keeping office area clean and tidy.