مصطفى مرسي

Distributor for major payment networks (Fawry, Masary, Bee, O-Pay, Momken).

• CRM Administration: Managed customer lifecycles (Activation, Suspension,
Renewal) using corporate systems like Siebel.
• Revenue Assurance: Collected monthly subscriptions, issued official receipts,
and reconciled cash with the ISPs main finance department.
• Reporting: Generated monthly sales and collection reports for management
review.
• Managed residential internet service subscriptions and billing for multiple ISP
providers
• Operated integrated customer management system for account activation,
billing, and collections
• Achieved monthly sales targets consistently through effective customer
relationship management
• Prepared detailed sales and collection reports with performance analytics
• Handled customer technical support and billing inquiries, maintaining 95%
satisfaction rate
• Tracked commissions and reconciled payments with service providers on
monthly basis
• Monitored service quality metrics and coordinated with providers to resolve
connectivity issues

• Accounting: Managed Accounts Payable (Suppliers) and Accounts Receivable.
• Inventory System: Designed and utilized a desktop application (C#) to track
mobile parts inventory and sales, reducing stock discrepancies.
• Managed complete business operations including sales, inventory, accounting,
and supplier relationships
• Developed custom point-of-sale system to track sales, commissions, and
inventory in real-time
• Automated daily reconciliation process between cash register, bank deposits
• Served as authorized distributor for major telecom operators (Vodafone,
Orange, Etisalat, WE)
• Implemented inventory management system with automated reorder alerts and
stock valuation
• Maintained accurate financial records and prepared operational financial
summaries and coordinated with external accountants for monthly P&L review
and annual tax returns
• Managed payroll processing for team of 3 technicians and sales staff Optimized purchasing decisions through data analysis

Gained foundational experience in sales, cash handling, and stock management university