Network Administrator
Canon Business Process Services Philippines, Inc.
Total years of experience :24 years, 1 Months
• Design, document and customize WAN/LAN environment as approved by manager to ensure security, availability, and performance.
• Provide customer and operational support, listen to customer complaints and pain points, and determine the best course of action as it relates to network services.
• Take action to improve usability, function and workflow optimization through improved automation using appropriate tools and concepts.
• Install, administer and support data network infrastructures, equipment, and applications to achieve optimum performance. These systems include but are not limited to Windows 2008 R2, SQL, FTP, IIS, Exchange Mail, Kaspersky Anti-virus, VPN and Network Printing.
• Review and evaluate technological network related needs and recommend appropriate solutions.
• Troubleshooting of network systems to determine cause(s) of failure and resolve problems.
• Perform structured analysis and develop integrated information flow according to documentation.
• Provide technical consultation and assistance to users, helpdesk and other technical users.
• Monitor appropriate System Backups, Communication WAN links and System logs to ensure system availability.
• Develop security and integrity of Canon Business Process Services network systems to ensure protection from inappropriate access or destruction.
• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Serves as the point of contact for all internal issues, coordinate implementation and maintenance issues.
• Participation in implementing and maintaining the ISO Certification (ISO/IEC 27001:2013)
• Manages all aspects of a specific application/system.
• Serves as the point of contact for all internal issues, coordinate implementation and maintenance issues.
• Performs maintenance procedures such as daily backup of file servers and networked workstations.
• Assists with the overall procurement process by specifying network hardware and software and obtaining vendor quotes.
• Assists with the establishment of, and implements network security policies.
• Installs, administers, and maintains local area and wide area networks.
• Maintains various networked applications.
• Supports networking efforts with other agencies and organizations via wide area networks (WANs) and the Internet.
• Analyzes computer automation needs and recommends department standards for hardware and software providing feasibility and cost analysis of automation needs.
• Diagnoses network problems and initiates repair, working with vendors to resolve technical questions.
• Monitors in-house stock of spare parts and prepares purchase requisitions for new and replacement equipment ensuring delivery of equipment meets specifications as ordered.
• Tests and evaluates new software and hardware.
• Assures all installations are in accordance with manufacturer*s specifications.
• Installs networked personal computers, servers, networks, applications, upgrades and associated networked peripheral equipment and ensures proper set-up.
• Disassemble systems and networks and relocate as required.
• Effectively communicate user errors and explain steps to avoid similar problems in the future.
• Provide demonstrations and hands-on training on computer related topics.
• Provide telephone support to user*s questions.
• Perform preventive maintenance as needed.
• Advise and train on-site personnel in proper maintenance procedures.
• Assist in planning for both new and replacement equipment and software purchases.
• Perform other project duties as assigned.
•Perform network support role in managing deliverables for network tower towards SLA deliverable and interface to Account Delivery Manager
•Performing the LAN & WLAN management, such as preparing connectivity between PCs, workstations, servers, and other network devices
•Performing the network related incident and change management.
•Perform firewalls administration.
•Network devices and WAN links capacity planning & performance management.
•Review current documentation and work with consultants to update these proposals for missing portion, e.g. access list
•Review current IT infrastructure access with the various teams.
•Manage and Maintain internetworking devices like routers, switches, Proxy server, and other IT equipment like wireless devices and VPN concentrators.
•Coordinate & perform upgrade/update of Cisco IOS, Proxy OS, Packet Shaper OS, Wireless device’s firmware, and etc.
•Prepare and update technical documentation, network (physical and logical) diagram, reports and Standard Operation Procedures & inventory listing
• Preparing the network, firewall and VPN access usage report
• Escalate the WAN related incident/ problem to respective subscribed service provider.
• Assisting WAN provider troubleshoot the connectivity problem on the WAN router.
•RADIUS/ TACACS authentication server management.
•Managing routing tables and access list.
•Report about WAN traffic increase towards critical thresholds.
•Provide network diagrams showing IP addresses, circuit information, vendor information, and LAN interfaces
•Escalate the hardware or software related issue to the maintenance contract vendor and monitor till problem resolution.
•Patch management includes the identification, testing, tracking, scheduling, and implementation of application
service patches, bug fixes, or enhancements
•Regularly review the publicly available software and hardware release patch list for potential implementation and/or resolution to system issues
- Responsible for Servers monitoring and support such as Domain, Active Directory, Portal, Video streaming, hosted mail servers, Linux and windows platforms, monitoring the network stability, supervised technical staff for in-house technical support, acting technical support for video editors, coordinator for internet application and provide research for the future IT needs of the company, remotely access through terminal services of other affiliated companies for server updates and maintenance.
- Provide technical support for all users of the company, provide online and offline support for VoIP products, authorized remotely accessed via terminal services or any other third party remote tools of all hosted servers for day to day monitoring and updates. Accommodate all walk-in users of VoIP products for technical assistance. Maintaining the domain, active directory, web and mail server inside the office.
- Backup technical support for developers while developing from the actual servers, responsible for remotely accessed the Symantec Velociraptor Appliance for firmware updates and configuring firewall rules, maintain and monitor the web servers running on windows 2003 and .Net also the mail servers running windows 2000 and 3rd party mail server applications via terminal services, in house technical support for 25 users, provide network analysis and design using Microsoft Visio for companies network equipment upgrades.
- Maintaining the file server and backup server running windows NT and ms proxy server 2.0, monitoring and updates of centralized antivirus, provide technical support for a hundreds of workstation, created a dial-up access for other affiliated companies to connect to the servers as well as to have an internet access, directly reports to the IT Manager, doing the task in minimum supervision.
Supervised and preparing technical support staff for servicing client that has been scheduled, provide network cabling, installing PABX systems (Siemens), Red Hat Linux installation for schools, private companies and also government clients, assisting MIS Manager for planning and preparing of proposed projects, provide technical assistant to the company manager.