Freelance Consultant
Private
Total years of experience :24 years, 10 Months
● XenDesktop / PVS / NetScaler / XenMobile / ShareFile
● Manage and maintain Citrix XenDesktop environment, supporting 4000 Virtual Desktops and 12000 users
● Assist and provide guidance to the Network team to support, upgrade and maintain Citrix NetScalers
● Assist and provide guidance to the End Users Support Team to support, upgrade and maintain Citrix
XenMobile and ShareFile
● Create documentation taking into account previous changes and adaptation. Documentation includes Design
Documents (XenDesktop, NetScaler, XenMobile, PVS, StoreFront), Operational Support (Run books),
Maintenance, Failsafe methodologies, Security and Networking
● Simulate tests for the sole purpose of OAT and UAT testing for complete Business Continuity
● Design and implement a DFS solution for Citrix Profile replication between data centres
● Disaster Recovery Plan for the whole hospital. Includes Site Evaluation and documentation
● Lead internal and external customer-facing projects of varying degrees of complexity, ranging from medium
sized businesses to large corporations
● Lead all aspects and the development of project deliverables of internal projects and customer engagements;
this includes project management, design documentation, system integration, and whitepapers, scalability,
and performance tests
● Scoped internal and customer facing projects and identified follow-on work for customers and stakeholders
● The position required an individual to utilise their skills in the consulting methodology, server-based
computing concepts, documentation standards and organisation time management
● Citrix products and technologies, software installation and networking skills on internal Consulting Solutions
assignments or client engagements
● Solved problems of higher complexity and assisted and guided more junior resources through their problem
resolutions
● Lead the first Citrix XenMobile implementation projects in Australia, New Zealand and Hong Kong.
● Was selected as one of the 3 MVP nominations within Citrix
● Subject matter expert for Citrix XenMobile, ShareFile and NetScaler in Citrix Consulting APAC region
● Instrumental in signing a 960-hour engagement for Fulton Hogan as a result of the numerous successful
projects completed by in 2014
● For the duration of the design and implementation of the project was the sole Network (WAN & LAN), Windows server and Security engineer
● Network Infrastructure SME
● Microsoft Server 2003, 2008 (Standard and Enterprise) SME
● Architect Scalable, Highly Available & Secure infrastructure solution to support a 1.5 Million user base web application (165, 000 concurrent)
● Network and MS Server Design Component solutions and implementation (LAN and WAN)
● Network and MS Server Disaster recovery design and implementation (LAN and WAN)
● Network and MS Server Business Continuity design and implementation (LAN and WAN)
● Antivirus and Windows Security Patching
● Firewall Design, Implementation, configuration and maintenance
● NetScaler Load balancer Design, implementation and maintenance
● Designed and implemented external access to the Ultranet Systems (VPN for 250 users)
● Designed, implemented and configured integration of systems into the Victorian Department of Education
● Coached new starters
● Detailed design and maintenance documentation
● Project Implementation
● Detailed Design Documentation
● Cisco Router and switch installations
● Troubleshooting Switches, Routers, Firewalls and DNS on site and remotely
● Installation Routers and Switches at new sites
● Upgraded over 600 Cisco switches and router in the NTG
● For the duration of the design and implementation of the project was the sole Network (WAN & LAN), Windows server and Security engineer
● Network Infrastructure SME
● Microsoft Server 2003, 2008 (Standard and Enterprise) SME
● Architect Scalable, Highly Available & Secure infrastructure solution to support a 1.5 Million user base web application (165, 000 concurrent)
● Network and MS Server Design Component solutions and implementation (LAN and WAN)
● Network and MS Server Disaster recovery design and implementation (LAN and WAN)
● Network and MS Server Business Continuity design and implementation (LAN and WAN)
● Antivirus and Windows Security Patching
● Firewall Design, Implementation, configuration and maintenance
● NetScaler Load balancer Design, implementation and maintenance
● Designed and implemented external access to the Ultranet Systems (VPN for 250 users)
● Designed, implemented and configured integration of systems into the Victorian Department of Education
● Coached new starters
● Detailed design and maintenance documentation
● Configured and installed hardware and software at client sites
● Weekly maintenance of client’s site
● Documented all procedures and standards for clients
● Researched new software and hardware that may have been of benefit to the company and the clients
● Responsible for all Virtualization Projects
● Lead Projects as requested by Clients
● Implementation of several new sites
● Lead consultant for 13 of NetSolutions clients providing them with full IT support
● Provided effective and appropriate IT technical support and advice to the Association’s staff, officials and
members
● Proactively managed and maintained the Association’s network, server and storage infrastructure (including
external hosting sites) to ensure high availability to the Association’s staff and members, and performed
regular checks and routine upgrades as necessary, including backups and business continuity
● Explored the full potential of the Association’s network, server and storage infrastructure and advised on
potential improvements and efficiencies within the organisation, including backup and business continuity
● Fully engaged in network, server, storage & IT projects, as directed by Head of IT
● Kept up-to-date with IT skills that were relevant and necessary for the role, and had a complete overview and
understanding of all the Association’s IT systems
● Ensured the quality & consistency of client reports
● Liaised with local and international clients, together with handling and resolving client queries consistently
within our SLAS; including documented calls/contact sessions
● Identified & motivated areas/features for improving client service at both specific client & service/product
levels
● Managed human resources on shifts
● Managed technical resources
● Documented, maintained, and enforced company & operational policies, standards and procedures
● Identified & motivated areas for improvement in system, service levels, business & technical practices,
staffing, IT infrastructure, etc.
● Contributed to the definition & deployment of shift patterns, coverage, rotation, timing & staffing.
● Assisted in recruiting staff
● NT 4 Server administration and maintenance; Exchange, DNS, DHCP, Active Directory
● Issued resolutions
● Migration from Microsoft Server NT 4 to Windows Server 2000