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Dulal Miah, supervisor/training

Dulal Miah

supervisor/training·Sainsbury's

United Kingdom

Bachelor's degree, Computer Science with business management

Work experience

Total years of experience: 5 years, 8 months

supervisor/training

February 2013 - September 2014

Sainsbury's

London, United Kingdom

February 2013 - September 2014

Sainsbury's
(02/2013 - Current)
Customer Service and Team Leader in Training
My job role here requires me to constantly support customers that require assistance, keeping a clean and safe environment that I work in and making sure that customers know that they always come first. My main duties here are:
• Opening the store
• Cash office
• Cashier
• Dealing with customer complaints
• Supporting the staff
• Making sure the store is a safe and clean environment for the staff as well as the customers


I enjoy going out with my friends and spending time with my family. I also like going to the gym, staying healthy. I also like to keep up to date with current affairs and in order to do this; I try and watch the news regularly as well as read the paper.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer service advisor

June 2012 - October 2012

Websitehelpdesk.co.uk

London, United Kingdom

June 2012 - October 2012

Websitehelpdesk.co.uk
(June 2012 - October 2012)
Customer service advisor
My job role in this company was a customer service advisor. The job involved me to communicate with customer with issues they may have on their websites or any help and advise that they require regarding their websites and their packages. As a progressed I was selling packages to customer and helping the design team with design and implementation.

• Customer advising
• Reading and responding to customer emails and queries
• Selling company services to customers
• Design and implementation
PicturThat
Company industry:
IT Services
Job role:
Customer Service and Call Center

Store Supervisor

October 2011 - August 2012

Martin McColl

October 2011 - August 2012

Martin McColl
(18/10/2011 - 20/08/2012)
Store Supervisor
The main title of my job at Martin McColl was a supervisor. I kept track on the store performances, trying to boost sales as well as trying to keep up the satisfaction of our customers. The duties of my job role was:
• Opening and closing the store
• Safe checks and banking
• General paperwork
• Updating the store system with any information on goods missing or dated
• Amending customer accounts
• Booking in goods received
• General cleaning to maintain a safe and clean working environment
Company industry:
Retail & Wholesale
Job role:
Sales

Photographer

December 2011 - June 2012

www.picturthat.co.uk

London, United Kingdom

December 2011 - June 2012

www.picturthat.co.uk

(December 2011 - June 2012)
Photographer
My slight interest in photography allowed me to join this company at its early stage providing photography services for events. The job roles here are:
• Photographer
• Event booking management
• Photo editing
• Meeting customer requirement's and demands for photos
• Transporting photography crew and equipment to events
Company industry:
Photography
Job role:
Design, Creative, and Arts

Customer Service Representative

November 2008 - December 2011

Dominos

London, United Kingdom

November 2008 - December 2011

Dominos
(18/11/2008 - 15/12/2011)
Customer Service Representative
During the time spent at Dominos, not only did I concentrate on taking orders from customers over the phone but also ensuring that all the staff were working together in order to provide good customer service to those who had come to us. I also had managerial roles and responsibilities whilst working there and those included:
• Opening and closing of the shop
• Clocking staff in and out as they arrived for and left from work
• Replacing staff when needed, e.g. in case of sicknesses or leave
• Safe checks at the end of the day as well as banking.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Queen Mary University of London

June 2014

June 2014

Bachelor's degree, Computer Science with business management

United Kingdom

Third class honours

Bow Secondary School

January 2008

January 2008

High school or equivalent, GCSCE

United Kingdom

Secondary School: Bow Secondary School 2003-2008 Maths - c English - c English literature - B Biology - B Chemistry - B Physics - B IT double award - B,B ART - C D&T - C

Skills

Supervising
Expert
Supervising
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
CASH
Intermediate
CASH
Intermediate
CASHIER
Intermediate
CASHIER
Intermediate
CLOSING
Expert
CLOSING
Expert
CUSTOMER ACCOUNTS
Beginner
CUSTOMER ACCOUNTS
Beginner
CUSTOMER SERVICE
CUSTOMER SERVICE
MANAGERIAL
Expert
MANAGERIAL
Expert
SALES
Beginner
SALES
Beginner
TRAINING
Intermediate
TRAINING
Intermediate
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Supervising
Expert
Supervising
Expert

Languages

English

Expert

Bengali

Intermediate

Hindi

Beginner

Urdu

Beginner