Duraiselvan Murugesan

May '97 - Jun '05 Jayaraj Automobile Agency, Madurai As Service Engineer KEY DELIVERABLES ACROSS THE TENURE: Planning & Control • Supervising the workshop, field service operations in and around Muscat. • Managing the day to day activities & implementing new techniques to make the operations smoother and faster. • Dealing with customers and corporate to promote genuinely in servicing and spares Operations & Maintenance • Spearheading activities involving working out various requirements & monitoring overall operations for ensuring timely completion. • Ensuring strategic utilization & deployment of available resources to achieve organizational objectives; focusing on cost / time cycle reduction, improvement of process variables and conditions. • Troubleshooting complex technical problems in coordination with junior / senior technical staff. Process Enhancement • Coordinating with seniors and officials for further improvements in products, services and spares & achieving the service target. • Monitoring & reporting the warranty issues through SAP and generating monthly report to JCB. • Reviewing the service invoices to keep the service department as a profit centre. SIGNIFICANT HIGHLIGHTS: With Muscat Overseas Industrial & Marine Equipment & Trading Company LLC: • Studied JCB Manufacturing Units in UK in 2009.

• B.E. (Mechanical) from MEPCO Schlenk Engineering College, Sivakasi, Madurai Kamaraj University in 1997. Secured 1st Class. Career Contour