Traffic officer
Egypt Air
Total des années d'expérience :13 years, 1 Mois
Assist passengers with self-service check-in kiosks
• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers
adequate staff for the flight as per the SLA and inform your immediate supervisor if there is shortage or over staffed
•Open flight on time for check-in and ensuring and on time departure
•Maintaining frequent communication with the airline other department such as Load Controller, Ticketing and Airport Authority
•Proactive customer care
•Problem solving and complaint handling
•Customer liaison ( flight liaison officer )
•Supervision of check-in counters during the flight
•Co-ordination during the flight
•Close the flight on time and ensure that all paperwork for the flight is printed and handed over the relevant parties
•Ensuring that all messages are sent by the gate controller or check-in staff
•Ensuring that all standard as laid down in the SLA’s are maintained
sufficient stock at the counters
•Greeting the passengers and providing them with a courteous and efficient service
•Checking travel documents and perform passengers profiling
•Check passengers in and send their bags to their final destination
•Ask them all security questions related to the liquids, aerosols, gels(LEG’S) to adhere to the South African Civil Aviation Authority ( SACAA)
•Give them their boarding passes and direct them to the gate
•Weighing baggage and charging excess
•After flight closure, go to the gate and prepare the gate for boarding
•Board passengers according to the service level agreement with the airline by boarding Business passengers, mothers with infant and wheelchair passengers
•When boarding completed, wait for pushback and airborne of the flight
Yaounde-Cameroon Highest Grade Capacity In Law Equivalent to GCEO Advance Level