Senior Project Manager
Mannai Corporation
مجموع سنوات الخبرة :21 years, 7 أشهر
In my current role, my KRAs include:
Responsible for managing & leading end-to-end (from RFP to Invoicing) multiple IT Infrastructure from medium to complex projects across Qatar region and handling
End to End IT Infrastructure & HealthCare IT Projects & part PMO development team.
Leading teams across broad technical, financial and business disciplines, and keeping track record of work in progress to ensure project milestones were
completed on time, on budget and with the desired results.
Working closely with the Sales & pre-sales Team from the beginning of Tender / RFQ / Proposal / Estimation / Budgeting until the contract is awarded to us by
providing inputs like best practices, lessons learnt & technical information from previous projects.
Gathering Project information / requirements from Sales Team and write the Project Requirements Definition and acting as primary interface to the customer,
vendors and all Mannai and alliance personnel associated with the project.
Managing risks, issues, dependencies affecting project deliverables.
Creating WBS, allocate resources, manage budget, create schedule baseline & track the project.
Attending the Technical solution calls with Subject Matter Expert, Technical Architects and technical teams to reach on Agreed solution OR Agreed budget in
terms of Hours or Money.
Project Management Officer
In this role, my KRAs included:
Building a Project Management Office by creating a standard framework, processes and procedures to follow for all enterprise projects and leading a team of project managers and analysts to deliver a prioritized set of projects in line with operating group strategies.
Meeting financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
Having established the PMO credentials, established the PMO as a broader center of excellence providing project management services to both other functional areas of Mannai and other operating groups.
Enhancing departmental and organizational reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Coordinating internal resources and third parties/vendors for the flawless execution of projects.
Managing the submission of project deliverables to ensure timeliness and adherence to project schedule and standards.
Providing weekly project reporting for CFO through dashboard - highlighted milestones, issues, risks and costs; audited all technology projects across firm;
prepared materials for weekly IT Project Managers Meetings - reviewed status and assessed health of each project.
Responsible for leading the end-to-end multiple IT Infrastructure projects across global accounts and locations.
Gather Project information / requirements from customer and write the Project Requirements Definition.
To write Cost Estimating Workbook so that Statement of Work can be created and submitted for approval.
Manage risks, issues, dependencies impacting project deliverables.
Attending the Technical solution calls with Subject Matter Expert, Technical Architects and technical teams to reach on Agreed solution OR Agreed budget in terms of Hours or Money.
Creation, maintenance and controlling of Project Plan using Microsoft Project (MS Project).
Chair Regular Project meeting / Kick off meetings with all stakeholders including clients.
Manage all changes in accordance to the Change Management Process to prevent the implementation of unauthorized changes.
Acts as primary interface to the customer, vendors and all IBM and alliance personnel associated with the project.
Manage issues and dependencies and followed escalation processes.
Handing over the project to Business As Usual team by following the complete process before the project Go-Live
Responsible for leading the end-to-end multiple IT Infrastructure projects across global accounts and locations.
Gather Project information / requirements from customer and write the Project Requirements Definition.
To write Cost Estimating Workbook so that NOtA Work Order can be created and submitted for approval.
Manage risks, issues, dependencies impacting project deliverables.
Attending the Technical solution calls with Subject Matter Expert, Technical Architects and technical teams to reach on Agreed solution OR Agreed budget in terms of Hours or Money.
Creation, maintenance and controlling of Project Plan using Microsoft Project (MS Project).
Chair Regular Project meeting / Kick off meetings with all stakeholders including clients.
Updating Project documents in single accessible repository as per GE-QMS.
Manage all changes in accordance to the Change Management Process to prevent the implementation of unauthorized changes.
Acts as primary interface to the customer, vendors and all EDS/HP and alliance personnel associated with the project.
Manage issues and dependencies and followed escalation processes.
Technical lead to ensure support / project objectives are achieved. This includes maintaining SLA & customer satisfaction. Also a project Lead managing projects for the account (Pfizer & Washington Mutual) in implementing infrastructure projects
Key responsibilities with Client Pfizer India:
Lead technical team in the process of MIGRATION of servers / Backup servers / desktops / laptops / Network equipment’s from the incubation center to Pfizer owned facility
Adhering to BS7799 standards / Security policies & participated in ISO Audits
Responsible for preparing / Managing the SOP / Working Instructions as per Pfizer / ISO standards
Coordinating with Vendors in getting quote for the Hardware’s (Rack / servers / laptops / desktops / printers).
Preparing Snag List for the Data Center
Leading the team in getting the servers into production
Coordinating with the network team to get the connectivity for the devices
Configuring of VLAN, VOIP, Switches
Monitoring IPLC and Metro Ethernet links using MRTG tool which is used by Pfizer
Managing, Monitoring and Maintaining servers (File & Print, DHCP, SMS and Tape Library)
Reviewing the HP Tape Library & HP server logs regularly
Involved in complete activity of Account Management through Identity Management System.
Involved in the process of reviewing of tickets for Call Module / Incident Module / RFC through Peregrine Service Center and coordinating with the team to ensure proper closure of tickets.
Key responsibilities with Client Washington Mutuals Inc:
Leading the technical team in Setting & configuring up the Visual Banking Test environment LAB setup for Washington Mutual.
Setting & configuring up the Visual Banking Test environment LAB setup
Lab setup includes 2 Catalyst 2950 Layer 2 switch, 10 IBM X346 servers with OS/2 WARP e-business Operating System.
48 WAMU hardened Windows XP OS along with banking equipments like Magtek PIN Reader, Magtek Cheque Reader, IBM MICR Printers.
Involved in the process of creating SOP & Working Instruction for the WaMu Technical Operations Team.
Key responsibilities with Covansys India:
Installation & administration of Windows 2000 / 2003 Server
Configuring Active Directory, DHCP, DNS, File server and Print server.
Providing process trainings for new Joiners
Backup and Restore of critical project data and maintain a complete log of the same.
Provide remote Technical support using Remote Desktop Sharing tool
Technical Support provided for clients:
o Gateway Remote Assistance
o Tech 24 (Paid support - Authorized by Symantec and Microsoft)
o Symantec
Handling team size of 15 members in Symantec Project, providing technical support, handling escalations and training them in new process.
Involved in the Quality Audit process, picking up random live calls and recorded calls of the agents and providing the Feedback to the Agents & sending reports to Management and clients
➢ Master's in Business Administration (MBA) in Information Technology
Bachelor of Computer Applications (BCA)
Higher Diploma in Software Engineering - 2 Years course from Aptech Computer Education
