Customer Service / Fraud Analyst
Yougotagift.com
Total years of experience :13 years, 3 Months
• Fixing appointments for the Sales Director / Operations Director in order to get projects into the company.
• Keeping a track on existing clients and providing assistance on their need basis.
• Maintain the relationship with existing clients and provide new opportunities for them to explore in order to strengthen their relationship with the company.
• Continuous support provided over phone, mail and face to face appointments with clients to provide them smooth customer service.
• Sending weekly reports to the clients in order for them to track their monthly trend.
• Handled all roles as a Customer service officer.
• Issued boarding pass to the passengers at the check in counter.
• Dealt with passengers queries. Maintaining high levels of customer satisfaction
• Help passengers to board the aircraft.
• Made announcements for flight status.
• Follow and enforce security and hazardous material regulations as locations to ensure the safety and integrity of passengers and Company property.
• Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
• Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft.
• Provide for the safety of passengers and employees and other persons any time they are on or in company property or aircraft.
• Provide assistance to passengers in need and directing pedestrian traffic.
• Comply with all Indigo/other airlines' operating and safety procedures and policies.
• Stay current with company and industry procedures and improves job skills through constant review of company and other publications, as well as participation in self-study and classroom training programs.
• Assist with on the job training of new employees.
• Responsible for the safety and comfort of passengers as per Jet Airways standards.
• Doing routine safety checks before takeoff.
• Dealing with high-net worth individuals in a professional and mature manor.
• Demonstrating to the safety procedures to follow in an emergency situation.
• Serving meals and drinks to the passengers throughout the flight.
• Dealing with difficult passengers & situations politely but firmly.
• Answer passenger questions / assist/ help small children, elderly, or disabled persons.
• Mortgage survey
• Appointment setting
• Outbound voice support on both Retail and Corporate levels.
• Business Development- Fixing appointments for the Sales Director / Operations Director in order to get projects into the company
• Debt Management- Consultant to clients in order to better manage their debts which involves freezing of interest rate etc.