Nur Hidayah Binte Sani

• Oversee the daily operations of the staff cafeteria to ensure smooth workflow
• Serve as the liaison between management and outlet teams
• Act as Outlet Manager, managing administrative matters for frontline staff
• Plan and assign floater schedules across seven outlets to ensure adequate manpower coverage
• Liaise with stakeholders, including DBS Bank and Edwards Lifesciences, regarding updates and
changes to cafeteria operations
• Coordinate with chefs on menu planning and revisions
• Monitor and control outlet-level payable costs to ensure budget efficiency

• Assist the sales team in secretarial and administrative support
• Take accountability for the Monthly Production Report of each account
• Act as contact person between and the hotel in the absence of Director of Sales & Marketing, the
Assistant Director of Sales, Sales Team
• Proficient in the operation of Opera Systems
• Ensure all correspondences are effectively copied to all relevant departments and regional offices and
trace dates followed up
• Ensure all incoming correspondences are forwarded to the respective managers
• Handle telephone calls to take messages, new enquiries and check room availability
• Ensure all leads are answered to and proposals are followed up with within 8 hours
• Be accountable for all targets and goals set for the are of responsibility
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the Management

• Prepare requests of proposals, contract agreements
• Fully support administrative, customer service and sales lead development perspective
• Identify new contacts, develop leads, and respond to sales opportunities to maximise revenue
• Generate and develop sales leads
• Contact potential clients to build business relationships
• Produce quotations and written confirmation to all clientsProduce accurate and timely reports that
meet the needs of the Sales Director and senior management including the reporting of appointments,
calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Handle site inspections on behalf of Sales Directors

• Handle feedback
• Work closely with all project stakeholders and take proactive measures in mitigating all feedbacks
arising from construction activities
• Handle general administration duties and provide clerical support to site personnel
• Coordination of site delivery of materials, liaise closely with main office staff for the procurement of
necessary materials
• Update & keep track of daily workforce
• Compile and prepare daily, weekly, and monthly reports, take daily progress photos
• Attend meetings & take minutes
• Attend/ coordinate authority visits and client representatives
• Assist the site team with the submission and collection of documents
• Provide administrative support and document control
• Coordinate, implement, maintain and timely updating of all documents
• Checking and filing of documentation

• Preparation, record keeping, and timely submission of timesheets of personnel and outsourced
vendors
• Assisting Dormitory Managers in preparing rosters for Operation Executives, General Workers,
Outsourced Vendors
• Keeping records of staffs particulars
• Liaising with Marketing and managing room assignments and allocations
• Liaising with Marking to allocate car parks to clients and issuance of car park decals
• Preparation, record keeping, and submissions of finance reports
• Ensuring catering records are filled accurately and following up on caterers payments
• Ensuring all vendor contracts are valid
• Managing inventory and tracking office supplies
• Secretariat duties for on-site meetings and preparation of minutes
• Any other duties assigned by the Dormitory Manager Logistic Duties -Preparation, updating, and
record-keeping of inventories
• Raising Service Requests and Purchase Requests
• Record keeping and monitoring of PR/SR raised
• Liaising with the Procurement Department to ensure the timely closure of all service and purchase
requests
• Assisting the Dormitory Manager in monitoring and controlling expenses related to utilities,
maintenance, supplies, and any other expenses related to the site
• Managing and record keeping of all maintenance and servicing records of the facility
• Ensuring continuity of all servicing and maintenance contracts
• Finding solutions and making improvements in preventive and corrective maintenance
• Collating and presenting performance evaluation feedback of all outsourced vendors/contractors to
the Dormitory Manager

• Undertake company debtor management process including investigation and resolution of invoice
enquiries
• Prepare credit note requests and raise credit notes once approved
• Screen client account application forms, facilitate agreement of trading terms with clients in liaison
with the Regional General Manager, follow up trade references, and create records on the ERP
system on new accounts
• Arrange collection and deliveries with third-party couriers and resolve logistical issues relating to
customer orders
• Record and investigate customer complaints
• Attend performance and operational meetings
• Manage credit card payments for ongoing customer hire orders
• Process off-hires of client rental order
• Manage and resolve equipment damage/loss claims with clients after equipment rental orders
• Raise purchase orders on suppliers and receive orders on company ERP when goods/services are
received
• Check supplier invoices against purchase orders, resolve queries, and code invoices for payment
• Maintain company QHSE records to support QHSE reporting activities and perform QHSE
inspections
• Manage client hire orders to maintain accurate expected off-hire dates in the company ERP system
• Conduct client satisfaction survey process upon completion of hire order number and communicate
feedback to internal stakeholders
• Other duties as may be required from time to time that fit reasonably within the role
• Provide annual leave cover for basic sales functions such as answering incoming phone calls,
generating hire quotes, and processing hire orders

• Printing of Policy Contracts/Endorsements/Tax Invoices/Detailed Schedule
• Photocopy of Policy Contract/Endorsements/Tax Invoices/Detailed Schedule
• Dispatching of documents
• Filing and preparing documents for imaging
• Creation of policy header and client (member) creation in GroupAsia
• Bank account updates and claim record creation
• Card printing - Supremecare / Primecare / Live Great / Great Care
• Participate in the GST change project for 2023
• Any other miscellaneous duties assigned by BPO
• Any other general administrative duties/ad-hoc projects as assigned by the immediate supervisor

• Answer, screen and transfer inbound phone calls
• Receive and direct visitors to clients
• General clerical duties including photocopying, faxing and mailing
◦ Maintain electronic and hard
copy filing system
• Retrieve documents from the filing system
• Handle requests for information and data
• Resolve administrative problems and inquiries
• Prepare written responses to routine inquiries
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Schedule and coordinate meetings, appointments and travel arrangements for managers and
supervisors
• Prepare agendas for meetings and prepare schedules
• Record, compile, transcribe and distribute minutes of meetings
• Open, sort and distribute incoming correspondence
• Maintain office supply inventories
• Coordinate maintenance of office equipment
• Coordinate and maintain records for staff, telephones, parking and petty cash

• Data Entry and In-Process of Foreign Workers
• Responsible for the part of the workplace team that directly manages the operations and maintenance
of facilities
• Communicating with upper management to develop strategic operations goals
• Developing strategic long-range plans to achieve strategic objectives
• Monitoring the operational performance within the MA team and external service providers
• Monitoring facility condition and environmental performance
• Providing a workplace setting that is conducive to productive work
• Monitoring occupant satisfaction
• Receiving and responding to approvals and notifications; emails and calls
• Assisting the administration and maintaining data control

• Overall responsible for the smooth and efficient operations of the properties
• Monitoring of day-to-day facilities and maintenance operations
• To carry out operation and workflow of the properties
• To carry out regular inspections of properties and perform preventive property maintenance to keep
the property functioning in top condition
• Handle complaints actively and take remedial actions to resolve problems
• Ensure compliance with safety & building regulations and all other statutory requirements

• Data Entry and In-Process of Foreign Workers
• Responsible for the part of the workplace team that directly manages the operations and maintenance
of facilities
• Communicating with upper management to develop strategic operations goals
• Developing strategic long-range plans to achieve strategic objectives
• Monitoring the operational performance within the MA team and external service providers
• Monitoring facility condition and environmental performance
• Providing a workplace setting that is conducive to productive work
• Monitoring occupant satisfaction
• Receiving and responding to approvals and notifications; emails and calls
• Assisting the administration and maintaining data control