يونيس ماينا, Executive assistant and operations officer

يونيس ماينا

Executive assistant and operations officer

Central Auto Spares

البلد
كينيا - Nairobi
التعليم
دبلوم, Social Welfare And Business Management
الخبرات
5 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 3 أشهر

Executive assistant and operations officer في Central Auto Spares
  • كينيا - Nyahururu
  • أشغل هذه الوظيفة منذ يونيو 2023

1. Ensure management and employees full
understanding of business needs, auditing
compliance, tracking progress towards
goals. and measuring and analytics on P&L
and ROI 2. Assist with development of annual
budget, operational standards and strategic
business goals. 3. Direct advertising,
marketing and sales programs including
economies of scale, allocate resources
across customers and revenues. 4. Ensure all
legal regulatory documents are filed and
monitor compliance with laws and
regulations. 5. Managed and coordinated a
high-profile executive project, resulting in a
10% increase in revenue and a 15%
improvement in customer satisfaction. 7.
Developed and maintained a comprehensive
database of executive contacts, resulting in a
15% increase in successful business
connections.

Administrative Assistant, HR and Accountant Assistant في National Health Insurance Fund
  • كينيا - Nakuru
  • مارس 2023 إلى مايو 2023

1. Bank statement & cash book reconciliation. 2. Invoices processing & payment. 3. Processing hospital claims and overlaps. 4. Tracking & retrieving of files 5. Customer care service. 6. Biometric registration. 7. Filling and folio numbering of documents. 8. Updating mpesa transactions.

Administrative Assistant, HR and Accountant Assistant في Central Auto Spares
  • كينيا - Nyahururu
  • يناير 2017 إلى ديسمبر 2020

1. Consistently exceeded sales targets by
20% through effective cold calling, email
campaigns, and social media outreach,
resulting in a 15% increase in revenue for the
company. 2. Providing exceptional customer
service to ensure customer satisfaction and
retention, resulting in a 90% customer
retention rate. 3. Maintains accurate and up-
to-date records of sales activities and
customer interactions in a CRM system,
resulting in a 25% increase in sales
efficiency. 4. Improved general HR database
accuracy and data security by updating
records through an automated system. 5.
Implemented a detailed payroll management
system that secured employee payment
accuracy and confidentialit

الخلفية التعليمية

دبلوم, Social Welfare And Business Management
  • في Rift Valley Institute of Business Studies
  • ديسمبر 2023

Specialties & Skills

Project Management
Customer Insight
Databases
Employee Relations
HR Officer
CUSTOMER SATISFACTION
CUSTOMER RELATIONSHIP MANAGEMENT
COLLABORATION
CUSTOMER RETENTION
DATA SECURITY
DATA ENTRY
BUSINESS ANALYTICS
CUSTOMER SERVICE
COLD CALLING
Project management
ANALYTICS
Database management

اللغات

الانجليزية
متمرّس

الهوايات

  • Reading hiking traveling