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Earl Jacobs, Admin / Sales / Data Entry / Graphic / Marketing

Earl Jacobs

Admin / Sales / Data Entry / Graphic / Marketing·Zekels

South Africa

High school or equivalent, Computer Science

Work experience

Total years of experience: 19 years, 6 months

Admin / Sales / Data Entry / Graphic / Marketing

April 2026 - Present

Zekels

Miami Beach, United States •Remote

April 2026 - Present

Promotions and Merchandise Printer and Supplier
Sales, Marketing, Customer Service, Graphic Design, Data Entry
Company industry:
Retail & Wholesale

FREELANCE VIRTUAL ASSISTANT

January 2025 - Present

Freelance

Cape Town, South Africa

January 2025 - Present

LAYOUT DESIGN, ADMINISTRATION, SALES, QUOTATIONS, MARKETING, DATA CAPTURING, SUPPLIER COORDINATION
SKILLS:
EMAIL MANAGEMENT, MEETING COORDINATION, TYPING, DATA CAPTURING, CUSTOMER SERVICE
Company industry:
Administration Support Services

Freelance Virtual Assistant / Graphic Designer / Print Supplier

January 2025 - Present

Freelance

Cape Town, South Africa •Remote

January 2025 - Present

Provide remote administrave and business support for businesses.
Manage email communicaons, scheduling, and client coordinaon, Prepare quotaons, invoices, and sales documentaon
Support markeng acvies and digital content preparaon, Coordinate supplier communicaon and project me lines
Maintain databases and perform data entry and reporng
Company industry:
Administration Support Services

Operations Administrator

January 2021 - December 2024

Amazon

Cape Town, South Africa •Remote

January 2021 - December 2024

C-LEVEL MANAGEMENT SUPPORT, HR-, WORKFORCE-, OPERATIONS-, TRAINING SUPPORT. EMPLOYEE SCHEDULES,
TRAINING SCHEDULES, DATA CAPTURING, MEETING COORDINATION, METRIC REPORTING, NETWORK PROJECTS, TICKETING
MANAGEMENT, TEAM MANAGEMENT, EMAIL MANAGEMENT, REAL TIME ASSISTANCE. DATA ENTRY
Company industry:
Call Centers & Customer Care Outsourcing

OPERATIONS AND WORKFORCE ADMINISTRATOR

October 2019 - December 2024

AMAZON

Cape Town, South Africa

October 2019 - December 2024

DUTIES:
C-LEVEL MANAGEMENT SUPPORT, HR-, WORKFORCE-, OPERATIONS-, TRAINING SUPPORT. EMPLOYEE SCHEDULES,
TRAINING SCHEDULES, DATA CAPTURING, MEETING COORDINATION, METRIC REPORTING, NETWORK PROJECTS, TICKETING
MANAGEMENT, TEAM MANAGEMENT, EMAIL MANAGEMENT, REAL TIME ASSISTANCE.
SKILLS:
EMAIL MANAGEMENT, DATA MANAGEMENT, C-LEVEL MANAGEMENT SUPPORT, EXCEL, NETWORK REPORTING
Company industry:
Internet & E-commerce

Operaons & Workforce Support Administrave Analyst

January 2019 - January 2024

(Amazon,

Cape Town, South Africa •Remote

January 2019 - January 2024

Provided operaonal, workforce, and execuve support within a high-volume customer operaons environment.
Supported senior leadership and cross-funconal teams with operaonal coordinaon, Managed workforce scheduling and training
calendars, Produced operaonal and performance reports using Excel, Coordinated meengs, communicaons, and documentaon for
leadership teams, Assisted with network projects and internal operaonal iniaves
Managed internal ckeng systems and workflow requests, Provided real-me operaonal support to team managers. Recruitment,
On boarding, Training Management and Schedule Management.
Company industry:
Internet & E-commerce

Customer Service

September 2020 - December 2020

Amazon

Cape Town, South Africa •Remote

September 2020 - December 2020

PROVIDE ASSISTANCE VIA PHONE, EMAIL AND CHAT CHANNELS. ESCALATIONS, TECHNICAL SERVICES FOR ELECTRONICS,
APP AND MUSIC TROUBLESHOOTING, SUBSCRIPTION QUERIES, ACCOUNT QUERIES, RETURNS AND REFUNDS.
SKILLS:
EMAIL MANAGEMENT, MEETING COORDINATION, TYPING, DATA CAPTURING, CUSTOMER SERVICE, TECHNICAL SERVIC
Company industry:
Call Centers & Customer Care Outsourcing

FREELANCE VIRTUAL ASSISTANT

January 2016 - October 2019

LABEL LEADERS

George, South Africa

January 2016 - October 2019

LAYOUT DESIGN, ADMINISTRATION, SALES, QUOTATIONS, MARKETING, DATA CAPTURING, SUPPLIER COORDINATION
SKILLS:
EMAIL MANAGEMENT, MEETING COORDINATION, TYPING, DATA CAPTURING, CUSTOMER SERVICE
Company industry:
Printing

Customer Service Associate

January 2018 - January 2019

(Amazon,

Cape Town, South Africa •Remote

January 2018 - January 2019

Provided mul-channel customer support across phone, email, and chat.
Resolved account issues, subscripon queries, and billing concerns, Provided technical troubleshoong for consumer electronics
and applicaons, Handled escalaons and complex customer cases, Processed refunds, returns, and account adjustments
Maintained high customer sasfacon and service standards.
Company industry:
Internet & E-commerce

Subtle Transcriber

January 2017 - December 2017

(Cape Audio Post

Cape Town, South Africa

January 2017 - December 2017

Generate Subtles for series and movies from either foreign or local producons. Admninistraon
Company industry:
Video & Film Production

Casng Assistant

January 2016 - December 2016

(Casng Cape Town

Cape Town, South Africa

January 2016 - December 2016

Assist with local and foreign casng of talent. Administraon. Liaising with various producon and talent agents. Providing final
casng document submission for directors / producon houses.
Company industry:
Video & Film Production

SALES, MARKETING AND GRAPHIC DESIGN

January 2007 - December 2015

NAME BADGES

Cape Town, South Africa

January 2007 - December 2015

DUTIES:
GRAPHIC AND LAYOUT DESIGN, SALES, QUOTATIONS, INVOICING, MARKETING (WEB AND PRINT), PRODUCTION
COORDINATION, LOGISTICS, SHOW ROOM MANAGEMENT, CUSTOMER SERVICE
SKILLS:
DIGITAL, LITHO, SCREEN AND FLEXOGRAPHIC PRINT, LAYOUT DESIGN, CNC ROUTING, ENGRAVING
Company industry:
Graphic Design

Sales, Admin & Graphic Design (Label Leaders

January 2007 - December 2015

Name Badges

Cape Town, South Africa

January 2007 - December 2015

Provided design and administrave support in a flexographic prinng environment.
Created graphic layouts for print producon, Assisted with customer service and order processing
Supported sales and administrave operaons
Company industry:
Printing

Sales, Markeng & Graphic Design

January 2007 - January 2015

(Name Badges,

Cape Town, South Africa

January 2007 - January 2015

Managed design, sales, and producon coordinaon for a prinng and engraving business.
Created graphic layouts and design files for print producon, Prepared customer quotaons and managed sales orders
Coordinated producon processes including engraving and roung, Managed showroom operaons and customer relaonships
Assisted with markeng campaigns and promoonal materials
Company industry:
Graphic Design

Education

OVAL COLLEGE

January 2000

January 2000

High school or equivalent, Computer Science

South Africa

Outeniqua High School

December 1999

December 1999

High school or equivalent, High school

South Africa

OUTENIQUA HIGH SCHOOL

January 1999

January 1999

High school or equivalent, high school

South Africa

Skills

GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
SALES
Intermediate
SALES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
DATA CAPTURE
Intermediate
DATA CAPTURE
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
PERFORMANCE METRIC
Intermediate
PERFORMANCE METRIC
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
WORKFORCE MANAGEMENT
Intermediate
WORKFORCE MANAGEMENT
Intermediate

Training and Certifications

Certifications
Accounng (Year
Digital & Social Media Markeng
Data Analycs, Big Data, Operaons Management, IT Management
Systems Development
Advanced Web Design & Development
Web Design
Informaon Technology
ACCOUNTING YEAR
DIGITAL AND SOCIAL MEDIA MARKETING
DATA
SYSTEMS DEVELOPMENT
ADVANCED WEB DESIGN AND DEVELOPMENT