Operations Head/ Content Head
GMA Network, Inc.
مجموع سنوات الخبرة :5 years, 10 أشهر
Supervised activities of workers and enforced safety regulations. Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery. Insuring that all of the content is for airing quality on TV and Social media posting Coordinate and direct the events of the network
• Managed over 20 people in production room per day.
• Oversaw staff schedules and assignments to handle programming demands.
Facilitated and processed incoming calls and emails, distributing relevant
information to necessary departments.
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• Organised meetings and events guaranteeing professional results.
Produced and distributed monthly reports using Excel knowledge, enabling
improved business analysis.
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Provided dependable administrative support to senior staff, enabling them to
freely handle high-importance tasks.
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• Booked meeting rooms, travel and dining arrangements to facilitate business
events.
• Prepared regular reports on expenses and office budgets.
1.) Kept and maintain accurate filing system for preservation of company information
2.)Answer call and and wrote professional letters for business communication
3.) Handled incoming calls for staff, directing calls and documenting messages.
Responsible in helping the customer's concern to be solved. Take inbound and outbound calls.
Provided primary customer support to internal • and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs
or wants.
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Responded to customer requests for products, services, and company
information.
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Analyzed customer service trends to discover areas of opportunity and provide
feedback to management.
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Clarified customer issues and determined root cause of problems to resolve
product or service complaints.
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Utilized customer service software to manage interactions and track customer
satisfaction.
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• Processed customer service orders promptly to increase customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
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Participated in team meetings and training sessions to stay informed about
product updates and changes.
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• Investigated and resolved accounting, service and delivery concerns.