Relationship Officer
Polaris Bank
Total years of experience :7 years, 5 Months
Maintain good relationships with clients so that the business can maximize the value of those relationships.
Identify key contacts at potential client companies to establish and foster relationships.
Participate in one-on-one meetings with clients to explain services to guide their choices. Understand the problems and challenges of clients and identify ways the business could better those needs.
Grow the business by identifying new sales and business development opportunities.
Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
Resolve any customer complaints promptly and professionally.
Follow up on any customer call or pending service issues & complaints and identify defects and the root cause behind them.
Seek opportunities to cross-sell or upsell to existing clients.
Provide excellent service to maintain a positive reputation for the business.
Set revenue targets and develop and execute a strategy to meet them.
Answered incoming calls and responded to customer’s emails.
Managed and resolved customer complaints.
Sold products and placed customer orders in the computer system.
Identified and escalated issues to supervisors.
Provided product and service information to customers.
Researched required information using available resources.
Researched, identified, and resolved customer complaints using applicable software.
Processed orders, forms, and application.
Routed calls to appropriate resources.
Documented all call information according to standard operating procedures.
Recognized, documented and alerted the management team of trends in customer calls.
Followed up customer calls where necessary.
Upsold products and services.
Completed call logs and reports.
Upper Credit Division
Distinction