Systems Administrator
Arab Bank
Total years of experience :21 years, 11 Months
Arab Bank headquartered in Amman, Jordan has one of the largest global Arab banking networks with over 600 branches spanning five continents. Arab Bank provides a wide range of financial products and services for individuals, corporations and other financial institutions. The Bank's products and services cover Consumer Banking, Corporate and Institutional Banking and Treasury services. Arab Bank's extensive network covers key financial markets and centres such as London, Dubai, Singapore, Shanghai, Geneva, Paris, Frankfurt, Sydney and Bahrain.
Responsibilities include:
• Administer systems, databases, operating systems, servers, private cloud, and datacentres.
• Proactively work to meet SLA/OLA and set/execute correction plans to avoid breaches.
• Ensuring management of issues and complaints within an appropriate period.
• Ensuring strict adherence to policies and Procedures and prompt closure of audit findings.
• Ensuring that all systems are administered in a documented and standard manner in line with local requirements and global standards.
• Ensure that systems are administered to provide max availability within their normal working hours as per SLA agreements (as per de-factor or signed SLA).
• Coordinate with Country IT Head on customizing IT Policies and Procedures (if required) and ensure they are communicated and strictly adhered to by all IT staff.
• Ensure compliance with audit requirements and follow up on resolving issues raised in the audit report.
• Coordinate and liaise with corresponding teams within IT Global to ensure alignment and cooperation.
• Monitor all systems for optimal operation.
• Participate in the development of SLA / OLA with the concerned parties.
• Manage local development/vendor teams in coordination with HO for the development of local requirements, ex. Central Bank and other regulatory bodies reporting.
• Compliance performance in line with Arab Bank Code of Conducts as well as Arab Bank Policies and Procedures and Local Laws and Regulations.
MTQ Corporation Limited, an investment holding company, provides engineering solutions for oilfield equipment in Singapore, the Kingdom of Bahrain, Australia, and the United Kingdom. The company operates through Oilfield Engineering, Engine Systems, and Neptune segments. The company was formerly known as Metalock Singapore Limited and changed its name to MTQ Corporation Limited in 2003. MTQ Corporation Limited was founded in 1959 and is based in Singapore.
Responsible for the proper daily operations of the systems, such as but not limited to Active Directory, Exchange, IIS, Group Policy, Hyper-V, and SQL Server.
EAdministration and maintenance of Microsoft Windows 7, 8, 10 and Microsoft Windows Server 2003, 2008 R2, 2012 R2.
Provide support for Microsoft Office products.
VBA scripting for MS Excel & Word.
Maintain services running on Linux.
PowerShell and batch scripting.
Desktop & user support which involves PC and network troubleshooting.
Perform system & application patching and upgrade of equipment firmware
Install, maintain and upgrade server hardware and software.
Monitor system events to ensure health, maximum system availability and service quality.
Maintain documentation regarding configurations, operations and troubleshooting procedures.
Participate to the definition of standards, guidelines, best practices and metrics as directed.
Answer user queries and service requests.
Assist in evaluating new requirements, technical design and standards.
Assigning, managing and keeping track of users’ rights to shared folders.
Perform & monitor regular backups of systems and databases.
Managing antivirus, firewall policies and network security.
Liaising with suppliers for purchase/repair/troubleshooting of any IT equipment.
Raise Purchase requisition and sign off Delivery Orders for any IT equipment purchase.
Update IT inventory list, software licenses and all related IT procedures documents.
Update equipment maintenance contracts when they expire.
Perform any other related duties as assigned by Immediate Supervisor.
Agility is a publicly traded global logistics company headquartered in Kuwait. It provides freight forwarding, transportation, warehousing and supply chain management services to businesses, governments, international institutions and relief agencies worldwide. Agility has more than 22, 000 employees and 500 offices in 100 countries.
Responsibilities include:
Ensure CCTV system functionality as desired.
Propose and manage ICT projects that fulfil business need.
Support more than 65 end users distributed among 10 different departments in 3 different sites including backing up and restoring their files, as well as in virus detection, removal and prevention.
Manage company mobile numbers and propose saving cost solutions e.g. in 2016 monthly cost of mobile bills reduced by 20% (approx. BD 1000 per year) by signing a new mobile contract with Zain.
Manage campus wired and wireless network of 7 cisco switches and 5 other brands switches.
Negotiate with vendors to achieve best offer in quality and price e.g. in 2016 printing cost reduced by 52% (approx. BD 4100 per year) by signing a new leased printers agreement.
Do financial studies among multiple options for the purpose of saving cost.
Manage installation and troubleshooting of multiple department wise applications.
Troubleshoot hardware problems of devices such as servers, desktops, laptops, printers, wireless handheld barcode scanners, mobile devices, etc. including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Configure and maintain access control systems.
Continue on call support end users during non office hours.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Acting as an IT manager.
Achieve best use of IT assets by utilizing the IT resources as much as possible.
Analyse next year IT requirements in order to calculate the CaPex and OpEx.
Manage the IT expenses with the annual budget amount.
Generate financial reports for the purpose of analysing IT expenses.
Communicate with GIL Service Desk in order to provide best support to local users.
Manage and troubleshoot printing and scanning devices.
Communicate with GIL Network and Voice teams in order to maintain the infrastructure.
Manage and configure APs and troubleshoot the wireless network issues e.g. design the wireless network and point to point wireless link between main office and a rented warehouse in BIW that is 2km apart.
24/7 on call support and data canter health status monitoring remotely.
Researches, analyses and evaluates new technologies (hardware and software).
Participate in office automation projects, review and recommend business improvement processes.
Perform work of confidential nature and handle a large volume of work.
Ensure compliance with corporate information management and technology standards, guidelines and procedures for the corporate technology environment.
Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provide input to business processes re-engineering, elaboration and implementation of new systems.
Review a variety of data, identify and adjust discrepancies, identify and resolve operational problems.
Part of the Tameer & Inovest group of companies, responsible to undertake and supervise all IT services for the company and CIRCO clients including: Inovest, Al Khaleej Development Co. (Tameer), Bahrain Investment Wharf, Tamcon, Takhzeen, Tala Island Co, First Gulf Real Estate Co. (Saudi Arabia).
My responsibilities across the company and clients for upcoming projects categorized in four duties: Project Requirements Collection, Project Implementation, Project Maintenance and Follow-up, and Documentation.
Project Requirements Collection:
• Conduct regular status meetings with clients, keeping the clients’ needs and requirements in view.
• Develop and coordinate ideas to maximize benefits and minimize impacts on the client organizations.
Project Implementation:
• Network infrastructure implementation.
• Design network security in accordance to the client standards.
• Insure the implementation of security measures meats client policy.
• Carrey out the necessary capacity planning for the security and network infrastructure.
• Follow the policies, procedures, and standards.
• Prepare, review, and manage the project plan using Microsoft Project software and Maintain timelines and due dates.
• Define and maintain all project related design, development, delivery, implementation, Quality, and Training.
• Establish guidelines and methods for the installation and management of the operating systems, disk arrays, fibre channel switches, tape libraries, and other components.
• Proactively communicate project status, issues, and risks to management.
• PKI Infrastructure, Certificates, IPsec, and Smart Cards Implementation.
Documentation:
• Produce and maintain valid up-to-date documentation of the overall network and security facilities.
• Write RFP (Request for Proposal), Project Proposals, and SLA (Service Level Agreement).
• Compliancy and Policy Creation, Administration, and Review.
My responsibilities across the company and clients for the running systems in addition to ‘Project Maintenance and Follow-up’ for upcoming projects include:
• Perform troubleshooting as required and communication with end users.
• Ensure high availability and acceptable levels of performance of mission critical resources.
• Run Data Loss Prevention, Rights Management, Encryption, and Data Governance Technologies.
• Participation in security audits, risk analysis, vulnerability testing, and security reviews.
• Administer and Support Email Filtering Solutions.
• Work closely with other departments as required.
• Develop procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
• Review firewall configuration and remote VPN connections to ensure stability and secure set-up and implementation. Review and monitor for their usage and possible threats.
• Assist in the development and maintenance of company procedures, standards, and policies.
• Provide out-of-office-working-hours service and support to company and clients.
• Familiarize with, adheres to and enforce the company/clients Information Security policies, standards, and procedures.
• Keep self up-to-date with latest information security threats and perform the relevant information security patches and updates.
• Perform daily system monitoring and reviewing logs to identify any possible intrusions and hacking attempts, participate in security incident response and handling planning, investigation and mitigation. Verifying the integrity and availability of all systems and resources.
Part of the Tameer & Inovest group of companies (a real estate development group), responsible to undertake and supervise all IT services for the company to support the company development activities, and also the activities of the sister organizations within the group,
Responsibilities include:
Maintain different type of Backups for different type of systems.
Approach High Availability with multiple Windows Active Directories.
Perfectly track and manage Microsoft Windows AD Accounts, Permissions, and ACLs.
Ability to administer MS Dynamics GP and SharePoint including miner configuration changes.
Ensure seamless communication between different type and brand of network switches.
Agility to configure and troubleshoot PBX and handsets.
Manage and troubleshoot various brand of printers, photocopiers, plotters, and faxes.
Ensure the IT security level meets the company accepted level by utilizing the budgeted amount.
Agility to configure DNS records of web sites and handle domain name registration and transfer.
Properly manage IT assists and related documents.
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Propose new IT solutions that meet management requirements including hardware relocation and installation.
Follow best practices for supporting users.
Take IT management responsibilities during the absence of the IT Manager.
Provide necessary IT consultancies to clients.
As a part of Al Hilal Group, Hilal Computers was set up in 1989 to provide IT solutions and technical services to the corporate and retail sectors with consultancy, enterprise solutions, networking and all aspects of hardware and software sales, and engineering support.
Responsibilities include:
Ability to troubleshoot and repair different type of computer hardware and software including servers.
Respect the big order’s due date by utilizing image utilities such as Norton Ghost.
Setup Windows Server for Active Directory and Windows Workgroup network.
Configure different brands of Internet routers.
Support customers in different environments such as private/public sectors, banks, factories, academic institutions, etc.
Fulfil customer need by purchasing IT equipments from 3rd-pary when out of stock.
Build strong technician team by updating knowledgebase database for future references.
Receive and respond to customers’ feedbacks to ensure their satisfaction.
Part-time work as a requirement for college study, with the following responsibilities:
Assist the communication manger in completing the tasks related to the airport network infrastructure.
Provide network cabling solutions and tricks where pulling a new cable is sophisticated.
Handle users’ complainants.
Order IT parts.
Writing incident reports.
Archiving records.
B.Sc. in Computer Engineering
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