District Sales Manager
Chrysler South Africa
Total des années d'expérience :12 years, 0 Mois
Fiat and Chrysler South Africa
• Corporate Fleet / Rental Manager
• Dealer Fleet Management and Marketing/Promotional Plan - Regular visits and review of fleet strategies with dealers to ensure implementation and approval.
• Includes fleet owner-oriented launch communication for relevant models.
• Approval of employment of appropriate fleet dept/personnel.
• BU-Approval of individual dealer strategies.
• Fleet Strategy - Develop and implement fleet strategies.
• Sales Results I Market Share - Evidences an increase in dealer sales to Fleet Owners.
• Daily Monitoring of tender bulletins.
• Follow up with dealers on all tenders due.
• Dealer Support - Communicate information between dealer and Head Office wrt policy, procedures, systems, values and processes
• Target setting and review done quarterly.
• Develop and manage relationships with rental and fleet companies.
Experience: Chrysler South Africa
Chrysler Sales & Marketing Division
District Sales Manager Feb 2011
• Optimise, improve & increase: • Target Achievement & National & Dealer Market Share
Optimise & improve: • New & Pre-owned Focus
• Improved & professional Dealer visits and Quarterly meetings
• LMS: lost opportunities & retention
• Dealer Development
• Sales staff skills enhancement through training & coaching interventions
• Improved Dealer relationships
• CSI improvement
• Best practise sharing
• CSA visibility
• Sales - back office admin support
Finance offerings / Brand shaping & volume campaigns
• CSI
• WIP / Back orders
• Dealer Standards
• MTD Dealer Sales
• YTD Dealer Sales
• LMS (Lead Management System)
• Training
• Competitor Analyses
• Dealership Staffing
• Claims Processes
• Stock Holding / Demo Profiles
• Champions
• NAAMSA
• Dealer CI
Mercedes-Benz SA
Mercedes-Benz Sales & Marketing Division
Market Manager 2007 to Jan 2011
Scope of work - All Dealers
• Producing Dealer reports on Dealer Retails overview, Naamsa overview
• Daily operations in Dealerships
• Ensure that warranty and CRC issues are resolved
• Ensure that Dealer Standards are adhered to new and pre-owned
• Monitor Performance indicators (CSI / Sales /Service)
• Address concern areas on Dealer Scorecard
• Monitor Order book, Duplications, Demo's, WIP, Cancellations, Data quality, Vehicle damages
• Monitor variable margin & Dealer process compliance
• Relationship building on all levels
• Product and systems refresher Training
• Keep Dealers informed on marketing issues: Dealer website advertising, brochure availability, CRM activities, DCFS campaigns and systems refresher Training DFE issues
• Address "concern" and "risk" dealers and request action plans
• Support with Launches, events, promotions management
• Optimise Fleet and Government business
• On brand Centre level, responsible for including Pre-owned and New Vehicle Sales in the Dealer Review meetings
• Market Intelligence: (RGT)
• Dealer performance in area against competitors
• Collect competitor campaign and incentive information from Dealers
• Supply Chain responsibilities (e.g.: de-allocation of vehicles, dealer order book management, duplicates, negotiation of sale of damaged units, handling of units that are re-called by the plant)
Involvement in DSM Dealer Review Meetings, involvement in 100 day challenges and gives limited support with retail consulting
Lytek Internet Solutions Sandton
Call Centre Agent/Team Leader January 2000 to March 2001
• Inbound/outbound agent
• Managed client services and internet queries
• Effectively resolved queries and complaints. Due to amount to call outs we were getting decided to implement system that client's will be charged for call outs if it is more than once a month- resulted in client's learning system thoroughly and fewer call outs were done resulting in a lot of cost saving- eg, fuel and technician time on the road.
• Liaised with clients on-site and provided product support.
• Telesales and cold calling
Le Petit Pain Wynberg
Client Services/Telesales September 1995 to December 1999
• Telesales and orders
• Handled queries on invoices and resolved complaints
• Liaised with corporate clients (Michaelangelo Hotel, Indaba Hotel and Montecasino)
• Compiled reports for factory manager
Tolcon Durban
Toll Collector/Relief Supervisor January 1994 to June 1995
Tongaat Tiling Durban
Tiler August 1993 to December 1993
Pakco Durban
Machine Operator March 1993 to June 1993
University of South Africa Pretoria BCom (Management) busy with 2nd & 3rd yr Modules completed: • Introduction to Economics and Management 1A Introduction to Economics and Management 1B Business Management 1A Business Management 1B Commercial Law 1A Commercial Law 1B Psychology in Work Context Personality in Work Context General Management Human Resource Management Introduction to Entrepreneurship Production and Operations Management Purchasing Management Customer Behaviour Industrial Marketing Management Supply Chain Management Economics 1A Workforce Diversity Individual Labour Law Strategic Planning 3A Corporate Entrepreneurship Strategic Implementation Strategic Sourcing Marketing Management
University of Stellenbosch Management development programme (2012): Subjects: General Management, Marketing, Financial Management, People Management, Leadership • Sewells Group- dealer support management programme. • Financial for Non-Financial Managers • Consumer Protection Act • Technical for Non-Technical • Anti Hijacking • Presentation Skills • Assertive Communication • Customer Service
Damelin College Braamfontein Sales and Marketing 1998
Lenasia Teachers Centre Lenasia Computer Course 1996 • Microsoft Windows 95 • Microsoft Word, Excel, Powerpoint and Access
Buffelsdale High School Durban Matriculation Exemption 1991
