Ebtisam درويش

Managed front desk operations and welcomed customers professionally, ensuring smooth daily
reception flow.
Coordinated daily service appointments, confirmed vehicle availability, and maintained accurate
scheduling records with zero reported booking errors.
Arranged replacement vehicles for service customers and followed up on returned.
Served as the main communication point between customers, service advisors, and management to
resolve concerns efficiently.
Handled high volumes of phone inquiries regarding service progress, vehicle readiness, and appointment
updates with clear communication.
Supported reception operations from A to Z, including maintenance follow-up.
Maintained 100% accuracy in appointment coordination and customer follow-up throughout the reporting
period.