SYSTEMS ADMINISTRATOR | HELP DESK
McWILLIAMS WINES AUSTRALIA
Total years of experience :4 years, 9 Months
for end-users in a multitude of internal businesses. Provided support for custom in-house applications, Office365, and proprietary applications. Responsible for resolving server-side issues & troubleshooting On-Prem Servers (Linux, Unix and Windows). Performed duties related to network, firewall and server systems design and documentation.
Responsible for documenting all IT related issues within the Auto-Task help desk system. Provided direct support to end-users on Office 365 / Azure Cloud, Systems Administration (Active Directory, Group Policy), MFA and security issues. Provided customer service on all Office 365 issues . Provided first point contact for all IT Administrators and IT Managers from initial contact through resolution. Assisted end users on all problems related to their Office 365 Tenancy issues. (ie: Exchange accounts, Azure, Exchange protection issues, MS-Teams PSTN call configurations, etc.).
Provided extensive support on installation, configuration, and support of all Microsoft Office 365 scenarios on various platforms (Hybrid, Cloud and On-Prem).
Responsible for identifying, escalating all product bugs or un-resolved cases. Primary duties included assisting customers with MX Records, Active Directory, Outlook, Spam and Exchange Administration. Assisted customers on all aspects of enterprise exchange, Azure, and the enterprise SharePoint cloud environment.
and maintained Data Center computing environment. Provided onsite incident response tracking via Remedy ticket system. Performed system monitoring, analysis, performance tuning and troubleshooting system hardware, software, networking equipment. Responsible for creating end-user Active Directory scripts with Power Shell.
Performed Backups, data Assurance and recovery. Configured end-user and admin access account for SAN/NAS devices. Scaled existing network typology with expanding TCP/IP sub-netting. Installed and configured Hyper-V and VMware Virtualization servers.
Responsible for the design, configuration, and implementation of secure network typologies. Responsible for troubleshooting voice, video and data circuits over Mil-Sat, Fiber, and local LAN / WAN links. Analyzed network traffic via Solar Winds, Retina and REM. Created InfoSEC reports for all client / server architecture as relational data to KPI’s. Responsible for creating actionable KPI metrics related to IT costs and resource utilization. Repaired LAN Hardware (computers, servers, terminal desktops). Responsible for the configuration of Proxy servers, Firewall services, and web content filtering.
MLAN/WAN/MAN Network design & troubleshooting, fault isolation, and hardware / software security. Media communications methodologies and practices. Computer Security principals, technical documentation writing, and networking typologies.